Medical Assistant Lead

General Summary

Provides clinical oversight and guidance for the clinical work and work flows for assigned personnel. May be involved in the annual performance review process, problem solving, and the quality improvement activities for the office. Provides safe, therapeutic and efficient care and services to patients. Assists in the care of patients, performs treatments, administers medications and instructs patients and their families in appropriate care, as directed by physician(s). This classification functions under the Clinical Nursing Coordinator when the Clinical Nursing Coordinator has multiple practices and has 15 or more direct report clinical FTE's. These responsibilities, duties and oversight of staff may vary depending upon the practice/specialty to which assigned.
Duties and Responsibilities

Essential Functions:

Performs the duties of a Medical Assistant.
Ensures the required documentation of quality control inspections are completed, which may include documentation of temperature readings, expiration date assessment and the maintenance of emergency supplies and equipment.
Assists in the referral process by answering questions from other staff regarding referrals.
Performs clinical supply ordering/receiving.
Acts as a clinical resource for staff and patients. Provides a high level of customer service for both internal as well as external customers.
Ensures that clinical staff are competency trained on Point of Care testing and monitoring of equipment.
Monitors Point of Care quality controls to ensure they are performed per policy and procedure.
Monitors effectiveness of clinical work flows for the office. Reports any observed bottlenecks, as needed.
Monitors monthly clinical check lists to ensure that delegated quality checks are being performed and, when found to be out of normal range, are handled in a timely and effective manner.
Provides the Clinical Nursing Coordinator and/or the Practice Manager with timely communication regarding all clinical concerns and issues for the office.
Provides staff training for clinical updates/changes that may be communicated through the Clinical Nursing Coordinator monthly meetings and/or from upper management.
Ensures timely follow-up is provided for all Coumadin patients. Includes oversight of Coagulation Tracker (for primary care offices that utilize the Coagulation Tracker).
For Practices enrolled in the VFC (Vaccines for Children) Program:
* Is responsible for duties which may include: Point person for VFC surveys and ordering vaccines from VFC. Includes preparing and providing vaccine reports to the state.
* Monitors refrigerator temperatures (for both vaccines & specimen refrigerators.)
* Regularly monitors the completion of refrigerator logs, to assure that readings are completed twice a day by delegated clinician, and that temperatures are within appropriate ranges.
* Responsible for reporting to the Clinical Nursing Coordinator, Office/Practice Manager or designee when temperatures readings are out of range.

Common Expectations:

Demonstrates a commitment to patients, visitors and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
Maintains professional growth and development.
Provides oversight of clinical staff, and holds staff accountable for timely completion of job responsibilities and communicates to the Clinical Nurse Coordinator/Office Manager/Practice Manager.
Functions as reference source and oversees the flow of the clinical area by providing guidance to clinical staff.
Assists office staff with entering safety events and patient complaints into the SRS system. Assists the Clinical Nursing Coordinator/Office/Practice Manager with reporting on and closing events, as needed/requested.
Assists Clinical Nursing Coordinator/Office/Practice Manager with personnel/HR/staffing issues and questions as requested. May assist with performing annual staff performance evaluations.
May assist with time keeping in Kronos for clinical staff, if assigned by Office/Practice Manager.
Precepts and orients new clinical employees. Functions as the onsite resource for clinical externs.
Assists with clinical staff schedules, clinical floater requests, and paid time off requests. Responsible for adjusting clinical staff schedules to cover “call offs” as required or requested by the Clinical Nurse Coordinator/Office Manager/Practice Manager.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Attends meetings/committees/work groups as designated.

Required for All Jobs:

Performs other related duties as identified.
WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

Standing - Frequently
Walking - Frequently
Sitting - Occasionally
Carrying/Lifting - Occasionally (50lbs)
Pushing/Pulling - Occasionally (50lbs)
Kneeling/Crouching - Occasionally
Reaching - Occasionally
Talking - Frequently
Hearing - Frequently
Repetitive Motions - Occasionally
Eye/Hand/Foot Coordination - Occasionally

Working Environment:

Occupational Hazards - Occasionally
Bloodborne Pathogen - Exposure
WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.
WellSpan Medical Group

The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it’s caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes’ list of the 100 best employers in Pennsylvania, with a ranking of No. 24

Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.
Qualifications

Minimum Education:

Associates Degree Medical Assisting or Practical Nurse Required or
Diploma Program Medical Assisting Required

Work Experience:

1 year Required

Licenses:

Certified Medical Assistant Upon Hire Required and
Basic Life Support Upon Hire Required

Courses and Training:

Certificate of completion from an accredited Medical Assistant program (Diploma) Or National Medical Assistant Certification Upon Hire Required and
Completes all required education programs and competency testing needed to perform at an advanced level Upon Hire Required and
Medical terminology Upon Hire Required and
Completion of the WMG Preceptor Class Upon Hire Required

Knowledge, Skills, and Abilities:

Excellent interpersonal/communications and customer service skills
Models team work
Self-motivated and able to work independently

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