Phlebotomist Patient Services Representative

4 weeks ago

Charlotte, United States GTT, LLC Full time
Job Title: Phlebotomist Patient Services Representative
Contract Duration: 3 Months
Work Type: Onsite
Location: Charlotte, NC

About the Role:

As a Phlebotomist Patient Services Representative II, you'll be the face of our company to patients seeking diagnostic testing. You'll skillfully draw blood samples, prepare specimens for lab analysis, and create a welcoming and reassuring environment for patients. Your expertise in phlebotomy and exceptional customer service skills will be essential in providing a positive patient experience.

Key Responsibilities:

Specimen Collection: Draw quality blood samples from patients of all ages, following established procedures.
Specimen Preparation: Prepare blood specimens for laboratory testing.
Patient Interaction: Create a positive and welcoming atmosphere for patients.
Education: Explain procedures to patients, ensuring their understanding and comfort.
Quality Assurance: Adhere to established practices and procedures to ensure accuracy and safety.
Documentation: Maintain accurate and complete patient records.
Customer Service: Promote a positive image of the company to patients, clients, and the public.

Qualifications:

Ability to provide quality, error-free work in a fast-paced environment.
Ability to work independently with minimal supervision.
Excellent phlebotomy skills, including pediatric and geriatric patients.
Flexibility and availability to work various shifts, including weekends, holidays, on-call, and overtime.
Commitment to company policies and procedures, including dress code, safety, and guiding principles.
Strong decision-making skills and good judgment.
Reliable transportation, valid driver's license, and clean driving record.
Willingness to travel to various work locations and cover shifts with minimal notice.
Ability to handle multiple priorities in a high-volume setting.
Demonstrated superior customer focus, open communication, adaptability to change, and knowledge of the healthcare industry.

Education and Experience:

High school diploma or equivalent.
Medical training (medical assistant or paramedic) preferred.
Phlebotomy certification is preferred (required in California, Nevada, and Washington).
At least 3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Minimum 2 years of experience in a patient service center environment preferred.
Customer service experience in a retail or service environment is preferred.
Keyboard/data entry experience.

Benefits:

Competitive salary and benefits package.
Opportunities for professional growth and development.
Supportive and collaborative work environment.
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

About the Company
Leading provider of diagnostic information services empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders.

Keywords: Phlebotomist, patient services representative, blood draw, specimen collection, healthcare, laboratory, medical assistant, paramedic, customer service, healthcare technician, medical technician, phlebotomy technician, healthcare worker.

24-13572 #gttqst

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