Quality Assurance Specialist

3 weeks ago

Trinity Blvd Fort Worth, United States DriveTime Full time
What's Under the Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
That's Nice, But What's the Job?
In short, you will:
  • Monitor interactions between employees and customers to ensure the communication follows compliance standards and internal policies and procedures outlined by the business.
  • Participate in team initiatives such as call calibrations, trainings, and ad-hoc projects.
  • Assist with training through side-by-sides or other peer-to-peer interactions.

Skills & Requirements:
  • Verify accuracy and document analysis of customer communications.
  • Ability to gather information and provide specific and detailed feedback.
  • Confidently and effectively communicates to audiences at all levels, both verbally and in writing.
  • Strong critical thinking and collaboration skills.
  • Excellent analytical abilities to grasp key points from detailed phone calls and reports.
  • Familiarity with tools, concepts, and methodologies of quality assurance.
  • Strong organizational and problem-solving skills with great attention to detail.
  • Have a growth mindset and the ability to develop, drive, and communicate with peers to complete tasks and achieve goals.
  • Enjoys the challenge of unfamiliar tasks and seek improvement through failure and success.
  • Ability to work independently and be self-motivated.
  • Performs other related duties as assigned.
  • The duties and responsibilities listed above are intended to provide general guidelines and parameters for the job and are not intended to be a comprehensive, detailed description of the job.

The Specifics.
  • High School or GED required.
  • Excellent oral, written communication and listening skills required.
  • Strong attention to detail skills required.
  • Knowledge in auto finance preferred.
  • Proficiency in excel preferred.
  • Knowledge of Microsoft Office.
  • Must be comfortable working on site and have availability weekdays from 7am-4pm. This team works out of our Operations Center in East Mesa.

So What About the Perks? Perks matter
  • Medical, dental, and vision, oh my DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
  • But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
  • Growth Opportunities. You grow, I grow, we all grow But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
  • Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
  • Wellness Program. Health is wealth This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities
  • Gratitude is Green. We offer competitive pay across the organization, because, well... money matters
  • Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
  • In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout
  • Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out
  • We Care and Value YOU Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more
  • 15 Days of PTO and 8 Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment

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