Medical Assistant Clinical Supervisor

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Summary of Primary Function/General Purpose of Position
The Clinical Supervisor works in conjunction and collaborates with the Practice Manager to provide clinical and administrative managerial oversight and direction for clinical day-to-day operations of the practice. The Clinical Supervisor models and develops patient-focused culture with an emphasis on patient safety and satisfaction, maintains positive and collaborative relationships within the clinical environment, and fulfills responsibilities and expectations by coaching, developing, and empowering clinical staff. Acts as a clinical and administrative liaison for clinical staff to ensure smooth, efficient clinical operations as well as a collaborative team environment.

Essential Job Functions
• Under the direction of the provider and according to the appropriate certification/licensure scope of practice, contributes to the completion of the patient’s chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight, and temperature) and documentation of patient/family needs.
• Orders and ensures supplies/vaccinations/medications are readily available for clinical operations, and appropriately monitors and coordinates proper disposal according to regulatory requirements.
• Performs duties according to the appropriate scope of practice and identifies significant changes in patient condition through data collection and reports them to the provider
• Performs procedures and tests within state guidelines.
• Understands and adheres to the legal responsibilities and requirements within the appropriate certification/licensure role.
• Assists patient and provider with virtual visits (e.g., setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, calling the patient to perform test calls, troubleshooting, obtaining chief complaint, conducting health maintenance checks and reviewing the medications, following up orders/appointments following visit, and collecting co-pays).
• Provides expertise with patient management systems, including EPIC workflow, functionality, and patient care procedures.
• Maintains skills per the departmental competency guidelines to meet patient care and daily operational needs, including front desk workflows (e.g., patient registration, scheduling, phone triage, cash handling, and check-in/check-out.)
• Creates and maintains systematic monitoring process to document efficient supply and disposal procedures.
• Travels to other facilities for BSMH providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
• Provides input with associate performance evaluations and provides performance feedback and coaching to clinical staff regarding workflow improvement/efficiency.
• Trains new clinical staff on clinical and administrative duties and educates/trains/re-trains current staff on procedures or equipment as needed.
• Establish work schedules and assignments for practice.
• Ensures regulatory, documentation, maintenance, and inspection standards for clinical equipment, including oxygen tanks, refrigerator temperatures, autoclave, crash carts, other clinical equipment, and MSDS sheets for chemicals/liquids as required.
• Provides patient care as needed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Must possess one of the following:

Active state Licensed Practical Nurse (with medication and IV privilege) (LPN), or

Active Medical Assisting certification: Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NCRMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT), or

If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)

BLS Basic Life Support (preferred upon hire, required within 90 days of hire)

Education

High School/GED (required)

Completion of an accredited Medical Assistant post-secondary education (preferred, but required in South Carolina)

Work Experience
2 years of practical nursing or medical assisting experience within a healthcare setting, preferably within a physician practice (required)
Electronic Medical Record (EMR) experience (required)

Training
None

Skills
• Direct, supervise, and evaluate work activities of practice.
• Direct and conduct recruitment, hiring, and training activities to meet personnel needs.
• Develop and implement organizational policies and procedures for the practice.
• Conduct and administer practice clinical operations, including accounting, planning budgets, authorizing clinical payments and expenses, and coordinating clinical financial reporting.
• Plan, implement, and administer programs and services in practice, including personnel administration, training, and coordination of medical, nursing, and practice staff.
• Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
• Maintain communication between practice, clinic, and operational teams.
• Strong oral and written communication skills.
• Ability to multitask
• Handle difficult conversations with employees and/or providers
• Prioritization
• General knowledge of non-clinical and clinical areas
• Ability to collaboratively work with patients, families, and teams within a high-volume environment.
• Medical terminology
• Ability to use standard office equipment (i.e., computer, copier, phone, fax machine)

Working Conditions
Periods of high stress and fluctuating workloads may occur
May be exposed to physical altercations and verbal abuse
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
May be exposed to limited hazardous substances or body fluids*
May be exposed to human blood and other potentially infectious materials*
May have periods of constant interruptions
General office environment
Required to car travel to off-site locations, occasionally in adverse weather conditions
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

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