Service Manager
2 months ago
Service Manager Kraus Hi-Tech Home Automation, New York City Metropolitan Area (On-site)
We have an open position for a Service Manager who will support our day-to-day operations. By working with a dedicated team of professionals you will be responsible for all staff and resource scheduling as well as management of all service requests.
Responsibilities
· Manage the day-to-day scheduling for a high energy work force.
- Communicate with clients to manage expectations
- Manage scheduling software and users
- Review completion notes update records, arrange follow up if needed.
- Prepare for next day’s work schedule
· Manage all client requests for service.
- Respond to request within 2 business hours/accept call from client
- Speak with client to define issue and troubleshoot
- Escalate to engineering if needed.
- Schedule service tech for visit if needed.
Qualifications
· Must be confident, organized and able to multi-task
· Polite with experience working in a customer service environment
· Must be reliable and able to complete task in allotted timeframe
· A team player with ability to take direction and always improve process
· Experience in the Audio Video or Smart Home industry
· Control4, Lutron and Savant experience a plus
· Must have valid NY driver’s license.
Hours
· 8:00am to 4:30pm
· Occasional overtime required
Benefits
· Competitive salary
· Paid sick time
· Paid Holidays
· Paid vacation
· 401K with employer matching
· Health insurance with employer contribution
Company Descriptionwww.kraushi-tech.comCompany Descriptionwww.kraushi-tech.com-
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