Service Manager

2 months ago


New York, United States Kraus Hi-Tech Home Automation Inc. Full time
Job DescriptionJob Description

Service Manager  Kraus Hi-Tech Home Automation, New York City Metropolitan Area (On-site)

We have an open position for a Service Manager who will support our day-to-day operations.  By working with a dedicated team of professionals you will be responsible for all staff and resource scheduling as well as management of all service requests.    

Responsibilities

·         Manage the day-to-day scheduling for a high energy work force.

    • Communicate with clients to manage expectations
    • Manage scheduling software and users
    • Review completion notes update records, arrange follow up if needed.
    • Prepare for next day’s work schedule
       

·         Manage all client requests for service.

    • Respond to request within 2 business hours/accept call from client
    • Speak with client to define issue and troubleshoot
    • Escalate to engineering if needed.
    • Schedule service tech for visit if needed.

Qualifications

·         Must be confident, organized and able to multi-task

·         Polite with experience working in a customer service environment

·         Must be reliable and able to complete task in allotted timeframe

·         A team player with ability to take direction and always improve process

·         Experience in the Audio Video or Smart Home industry

·         Control4, Lutron and Savant experience a plus

·         Must have valid NY driver’s license.

Hours

·         8:00am to 4:30pm

·         Occasional overtime required

Benefits

·         Competitive salary

·         Paid sick time

·         Paid Holidays

·         Paid vacation

·         401K with employer matching

·         Health insurance with employer contribution

Company Descriptionwww.kraushi-tech.comCompany Descriptionwww.kraushi-tech.com
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