Patient Support Specialist

Are you an empathetic, customer-oriented person? Do you have experience with patients? 

KellyConnect® needs you We’re seeking a Patient Support Specialist to work at a premier employer centrally located in Horsham, PA.

The Patient Support Specialist should be someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners. 

The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate.  To best support patients and their caregivers, the team will be set up as contact center with operating hours of 8AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours. 

You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others.  You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence. 

Schedule/Compensation Details:

• Attractive hybrid work solution that offers the best of both worlds
• Schedule falling between 8am-8pm ET M-F with an 8.5 hr workday
• Competitive pay rate - $39

Why should you apply:

• Medical and dental benefits
• Opportunity to gain valuable experience.
• Enjoy a positive and supportive work environment.
• Paid training to ensure you have the skills & knowledge to succeed.
• Excellent "foot in the door" opportunity with a Fortune 500 client

Responsibilities

What’s a typical day as a Patient Support Specialist? You’ll be:

• Serving as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system
• Responding to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource
• Performing administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver
• Validating patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner
• Entering and maintain accurate data and records into the patient management tool in compliance with the program requirements
• Following all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program
• Capturing all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements
• Proactively working with patients/caregivers showing empathy and compassion throughout their treatment plan 
• Working to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients
• Performing other duties as assigned

This job might be an outstanding fit if you:

• Have an Associates degree (B.S. or B.A. degree preferred)
• Have a minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred
• Have excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus
• Have the ability to learn and work within IT platforms to document patient cases
• Can effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations
• Are skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience
• Can demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards
• Are eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey
• Can commute for limited travel to other J&J locations for business meetings (temporarily remote)
• Are willing to flex in a dynamic fast-paced environment with changing patient/caregiver needs
• Can demonstrate excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey
• Can demonstrate ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules
• Have strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process
• Have strong financial management skills to reconcile receipts for patient reimbursement
• Are a self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction
• Can exhibit excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs
• Can effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally
• Are an agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity
• Are passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services

NOTES:

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be able to be onsite 3 days per week with option of working remotely 2 days per week (hybrid status)

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Acerca de kelly

El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.

Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.