Technical Product Support Specialist

3 hours ago


Wheeling, United States Director of Human Resources Full time
Job DescriptionJob Description

Technical Product Support Specialist – Wheeling, IL

$58,000 - $63,000 annually + Benefits, PTO, 401K

Our company is a trusted name in the manufacturing of specialized parts for distilleries and breweries. We have been around for 40+ years providing high-quality components that support the production of some of the finest craft beverages. We are dedicated to precision engineering, innovation, and exceptional client service, and our commitment to excellence has made us a valued partner to leading distilleries.

In this Technical Product support specialist role, you will be the primary point of contact for our clients, focusing on addressing and resolving any equipment issues they may encounter. This role requires a solutions-driven mindset, as you’ll work to maintain equipment reliability and ensure client satisfaction. As a vital member of our team, you’ll build lasting client relationships, coordinate with teams to troubleshoot problems, and help uphold our commitment to industry-leading service.

Responsibilities:

  • Serve as the main point of contact for clients, addressing any equipment-related issues and ensuring a high level of client satisfaction
  • Proactively monitor client accounts, anticipating potential problems and coordinating with internal teams to resolve them quickly and efficiently
  • Develop and maintain strong relationships with clients, understanding their unique needs and ensuring consistent, reliable service
  • Collaborate with sales teams to ensure clients receive timely and effective solutions
  • Manage and document all client interactions, ensuring compliance with company policies and maintaining accurate records

Qualifications:

  • 1-3 years of experience in account management or customer service, preferably within the manufacturing industry
  • Strong problem-solving skills, with the ability to coordinate effective solutions
  • Excellent communication and interpersonal skills, with a customer-focused approach
  • Technical aptitude and familiarity with mechanical or manufacturing processes
  • Strong organizational skills, with the ability to manage multiple client accounts and prioritize tasks
  • Proficiency in CRM software and Microsoft Office Suite


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