Print Services Coordinator

8 hours ago

Bellevue, United States Election Systems & Software LLC Full time
Job DescriptionJob Description

We support democracy.

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.

Join the ES&S team where we are crafting the future of voting in the United States On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.

Summary/Objective: The Print Services Coordinator will oversee and support the Director of Ballot Management on all matters relating to the printing of finished ballots, thermal activation cards, blank ballot stock, and other printed materials. The Print Services Coordinator is responsible for reviewing all customer orders to ensure accuracy, both organizational and customer requirements for printed ballots, activation cards, ballot stock and all other printed materials. This includes, but is not limited to, customer ballot specifications, activation card configurations, pricing, and communications within the ES&S Printer Network and internal print facilities.

Essential Duties and Responsibilities

1. Plan, review, and complete customer orders to ensure understanding and accuracy. This includes knowledge of customer portal forms as well as current and future systems for ballot and activation card order processing.

2. Distribution of print, ballot stock, or activation card orders to qualified and available internal or external partner facilities. Coordinate any follow up actions with customer or partner facilities as needed. Proactively troubleshoot print system items that may impact quality and timeliness of product delivery.

3. Analysis and completion of systematic customer billing and facility payments with inventory usage for each job.

4. Use critical thinking to provide quality resolutions to customer issues and concerns including, but not limited to, processing orders, handling requests related to all ES&S print products and service, coordinate resolutions to challenges through appropriate subject matter expert; organize workflow, document and follow-up as required to meet commitments; and assure timeliness of shipments and/or response commitments; and facilitate accurate and timely billing to clients.

5. Participation and planning of any related activities to ensure all facilities adherence to technical specifications and quality control standards; evaluate capability and capacity of partners; plan, forecast and monitor production jobs, both internally and externally produced, and facilitate training and ballot quality control standards for ballot production.

6. Establish rules and procedures for the assignment and monitoring of production jobs that are repeatable and executable by appropriate stakeholders.

 

7. Ensure customer satisfaction by communicating effectively with key stakeholders including, but not limited to, customers, ES&S Sales, Account Management, Customer Support associates, and vendor partners.

8. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

Education: Must have an associate's degree or equivalent combination of education and experience

Experience:

  • Proficient knowledge of Microsoft Office Suite
  • Basic Adobe Pro knowledge desired
  • Basic Profit & Loss Analysis desired

Competencies:

  • Strong written and verbal communication skills
  • Strong Problem Solving/Analytical skills
  • Personal effectiveness/credibility
  • Strong ability to prioritize and manage multiple, concurrent activities within time constraints

Licenses/Certifications Required: None

Travel: Approximately 10% travel is anticipated, traveling to individual partner printer/customer locations for the provision of training and quality control assessment, sales support efforts and/or problem resolution, and providing subject matter expertise in support of scheduled elections and/or user group meetings.

Election Systems & Software, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Election Systems & Software, LLC's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Company DescriptionThe passion of ES&S employees is revolutionizing the operation of democratic elections and voting processes. Our culture empowers us — allowing our people to enhance their skills, boost their career potential, and lay the groundwork for our company’s future as the leading provider of voting machines and systems.

Our vision at ES&S is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We’re pushing boundaries to provide solutions that meet the industry’s ever-evolving needs. Our teams apply their innovative perspective to challenges big and small, and ES&S provides the resources to make their vision a reality.Company DescriptionThe passion of ES&S employees is revolutionizing the operation of democratic elections and voting processes. Our culture empowers us — allowing our people to enhance their skills, boost their career potential, and lay the groundwork for our company’s future as the leading provider of voting machines and systems.\r
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Our vision at ES&S is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We’re pushing boundaries to provide solutions that meet the industry’s ever-evolving needs. Our teams apply their innovative perspective to challenges big and small, and ES&S provides the resources to make their vision a reality.

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