Solutions Engineer

1 week ago

Raleigh, United States Bandwidth Full time
Job DescriptionJob Description

Who We Are:

Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world's biggest brands. We are the APIs and global network behind the platforms that the Global 2000's use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We're the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That's the Bandwidth way.

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

The Enterprise Solutions Engineer (SE) is a senior position on the Solutions Engineering team within the Sales department, focused on high-impact, revenue-generating opportunities across the Enterprise market segment. The SE will be involved in deep, technical discussions with prospects, customers, and internal teams, with goals to help create and deliver world-class solutions. The SE will serve as a subject matter expert for our sales teams, our prospects, and our customers.

What You'll Do:

  • Embody the Solutions Engineering department's mission to "...increase global sales velocity by providing world-class domain and solution expertise, guidance, and education to customers and our fellow Bandmates".
  • Partner with the Sales organization, Product Management, Product Marketing, and Developers to create and deliver solutions to prospects and customers
  • Validate infrastructure designs
  • Provide solution validation testing
  • Create and maintain design and integration guides, troubleshooting guides, evaluation guides, application notes, technical white papers, presentations, videos, and demonstrations for our solutions and products
  • Provide interoperability recommendations
  • Create and provide release documentation
  • Collect customer and prospect feedback to be shared with the Product organization

What You Need:

  • Bachelor's degree in Engineering or technical field or related experience
  • 10+ years experience in telecom engineering and/or pre-sales engineering with direct customer-facing responsibility. Experience working with Global Service Providers. Experience with Bandwidth APIs/SDKs.
  • Deep telecom industry knowledge.
  • Understand Bandwidth partner and ecosystem partners, products, and applications.
  • Strong understanding of software architecture and API design.
  • Ability to apply IT Systems knowledge to customer solution design.
  • Professional written and verbal communication skills including presentation skills.
  • Ability to convey information clearly to help account representatives position our products and solutions and help customers make buying decisions.
  • Ability to document complex issues in simple terms. Aptitude to determine the most important benefits and articulate the value of our solutions.
  • Strong business acumen and executive presence.
  • Extensive customer and field experience.
  • Be flexible and able to function in a high-growth environment.
  • Ability to work well with all teams across the company.

Bonus Points:

  • Project management skills preferred
  • Industry certifications

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply You won't want to miss the opportunity to be a part of the BAND.

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