Risk Analyst

2 months ago

Saint Petersburg, United States Bankers Financial Corp Full time
Job DescriptionJob Description

The Surety Division of Bankers Insurance Company offers unsurpassed service and quality to our agents. We are one of the largest providers of the Bail Bond industry and one of the fastest-growing providers of Contract and Commercial Bonds to businesses. Our knowledgeable and experienced staff of professionals share a vision of providing agents with superior customer service. Agents are full partners in our business. We grow, we succeed, and we profit together.

Our Core Values Include

Collaboration: working together is critical to achieving organizational goals.

Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility: we place charity and volunteer work at the core of our organization.

Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

  • Acting with the highest level of honesty, trust, character, and transparency.

  • Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.

  • Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.

  • Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.

  • Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

Summary/Objective

Monitor and manage groups of agents in assigned States to ensure that forfeitures and judgments are handled timely to prevent Bankers from suffering a loss or agents from being prohibited from posting bonds. Find and/or hire attorneys and recovery agents to file motions and locate defendants who have missed court. Communicate with the clerk of courts to gain clarification of rules and regulations. Process incoming agent reports and collect unpaid receivables. Handle outstanding issues surrounding agents’ accounts. Manage after-hours transfer bond calls and agents’ requests for assistance.

Essential Functions

Forfeitures/Judgments/Demands/Rules: 70%

  • Handle forfeitures, judgments, demands, and DOI notices and/or Inquiries by the given due date to avoid being prohibited from transacting business in a county/state.
  • Confer with agents about the ability to pay large bond forfeitures, including discussing collateral and the need for fugitive recovery assistance.
  • Consult/hire fugitive recovery agencies to apprehend defendants.
  • Consult/hire attorneys to review cases and file appropriate documentation with courts.
  • Communicate with courts regarding the status of the bond forfeitures and upcoming hearings.
  • Examine incoming satisfactions deemed questionable and, if necessary, help with handling.
Accounts Management: 20%
  • Communicate with agents to discuss and resolve outstanding accounts receivables.
  • Compose discrepancy notices and journal entries to balance accounts receivables.
  • Prepare client vitals to assist in making decisions regarding rate decreases, collateral withdrawals, terminations, underwriting limits, etc.
  • Fulfill financial obligation to court (verify the bond amount, interest, and court costs) and send a check(s) to the appropriate department before the company is prohibited.
  • Provide clients with statistical information on a monthly basis.
  • Communicate with agents about non or late reporting.
  • Other projects as assigned.

On-Call Duty: 10%

  • Use a cell phone and laptop to work independently out-of-office.
  • Responsible for the following: Answer and handle transfer bond calls. Respond to agents’ requests for assistance.
  • Research and make decisions regarding the borrowing of powers between agents.
  • Handle other agency issues of concern.

Required Education and Experience

  • 3+ years managing claims and losses
  • 3+ years working accounts with minimal managerial supervision
  • 3+ years operating in a high-pressure and fast-paced culture
  • 5+ years of customer service experience
  • 1+ years of accounts receivable-related experience and proficiency
  • 2+ years of computer literacy (including using MS Office)
  • 5+ years working in an office setting (including at least 6+ month working remotely)
  • 3+ years functioning and collaborating in a team environment

Preferred Education and Experience

Bachelor’s Degree; familiarization with legal practices (court dockets and documents; court officials; attorneys; Dept of Insurance; contracts); reading and understanding State statutes.

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time.

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