Solutions Delivery Manager

3 weeks ago

Englewood, United States SambaSafety Full time
Job DescriptionJob Description

Who we are:

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.

We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor.

What You’ll Do:

The Solutions Delivery Manager, a key role within the Customer Implementation Service Team, leads a team of Solutions Architects and Technical Specialists in forging strong partnerships with SambaSafety and customer stakeholders. The Solutions Delivery Manager is pivotal in providing expert technical knowledge and business insight to integrate SambaSafety solutions effectively into diverse customer environments. Balancing leadership responsibilities with direct customer engagements, this role will also manage individual customers to deliver strategic solutions.

As a leader and mentor, the Solutions Delivery Manager is tasked with team development, including recruitment, coaching, and management of Solution Architects and Technical Specialists. This role is recognized for thought leadership and utilizes an understanding of emerging technology trends to foster innovation. The Solutions Delivery Manager ensures that the team's solutions align with SambaSafety's business and technical requirements and manages the end-to-end solution designs for customers.

  • Team leadership and development, including hiring, mentoring, and managing a team.
  • Building strong, influenceable relationships with peers and stakeholders.
  • Continuously updating documentation and teaching SambaSafety teams in your domain.
  • Overall solution design oversight to ensure the team's solutions meet both business and technical requirements for SambaSafety.
  • Manage and deliver end-to-end solution designs for your customers.
  • Work closely with the project manager and other internal teams to provide the technical vision and direction for customer implementation while liaising with the customer's technical and business teams.
  • Serving as the escalation point for your team and Customer Stakeholders.
  • Gather and document requirements to design, develop, and implement workflow solutions to meet customer expectations and deadlines.
  • Work with the customer’s technical teams to:
  • to understand their needs around SambaSafety’s API
  • create workflows that utilize SambaSafety API best practices and their desired outcomes and goals
  • Support simultaneous customers through the implementation lifecycle from initial kick-off through the go-live of the implementation phase.
  • Utilize your excellent problem-solving skills to meet business requirements with technical solutions.
  • Leverage alternative solutions artfully when no perfect solution exists in core product functionality.

Core Competencies:
The Solutions Delivery Manager embodies exceptional interpersonal skills, emotional intelligence, and a commitment to nurturing team growth. This includes building trust, providing continuous feedback, mentorship, and recognizing individual strengths and challenges. The role demands ethical leadership, proactive problem-solving, and a positive work environment. A passion for achieving customer goals with precision and an eye for both detail and the broader strategic context is essential.

  • Exceptional relationship skills.
  • Empathy and emotional intelligence:
    1. Understanding and addressing the emotional and professional needs of your team
    2. Demonstrating compassion and supporting your team through challenges
  • Investing in the growth and development of team members through:
    1. Building trust with each team member and other SambaSafety teams
    2. Providing ongoing feedback, mentorship, and training
    3. Recognizing strengths and challenges
    4. Helping each team member reach their full potential
  • Leading by example with honesty and ethical behavior.
  • Ability to maintain a positive work environment by resolving issues before they escalate.
  • An action-oriented mindset; not afraid to roll up your sleeves and find the right solution.
  • A passion for achieving customer objectives with quality.
  • Sharp business judgment, detail-oriented yet able to see the big picture.
  • Comprehensive troubleshooting and creative problem-solving skills.
  • Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences both internally at SambaSafety and with our customers.

Required Skills:

  • 6+ years' leadership experience in managing technical teams with a deep understanding of technology, software as a service (SaaS), cloud architectures, information security, data reporting and analytics, and integration frameworks.
  • 6+ years’ experience conceptualizing solution diagrams, facilitating whiteboard sessions to outline technology solutions, and delivering persuasive presentations.
  • 6+ years' demonstrating expertise in software and SasS consulting.
  • Proficient knowledge and hands-on experience with Agile development methodologies.
  • Proven ability to scope, plan, and estimate tasks accurately, balancing risk and effort efficiently.
  • Technical proficiency:
    1. Problem-solving skills
    2. REST/SOAP HTTP Protocol - Knowledge of each protocol and common format types to transmit requests for each
    3. MSSQL/Postgres and strong SQL skills
    4. Working knowledge of JSON/XML and its use within integrations
    5. REST/SOAP API Testing - Familiarity API tools Postman, SoapUI, cURL
    6. Familiarity with Editor/IDE tools
    7. Python or other program language experience is a plus
    8. Integration platform experience a plus (e.g. Boomi)

Benefits and Perks:

  • Flexible and generous Paid Time Off and Paid Volunteer Days
  • 401k Employer Match
  • Generous Healthcare Benefits
  • Up to 12 weeks paid time off for maternity leave based on tenure
  • Wellness &Tuition Reimbursement
  • Flexible Work Arrangements
  • Lots of SambaSafety swag & SambaSafety Events

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.

SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.

Come join us to find out for yourself what all the excitement is about

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