Operations Analyst
7 days ago
Operations Analyst
Atlanta, Georgia
Job Responsibilities:
• Serves as a lead or subject matter expert in the planning, development, testing, deployment and evaluation phases of the SDLC for GACAPS.
• Maintains a comprehensive understanding of GACAPS functionality and its role in achieving business objectives.
• Responsible for eliciting, documenting and maintaining functional and non-functional requirements as enhancement user stories.
• Participates in business requirement gathering and refinement sessions alongside business subject matter experts, partner programs, and agencies and extremal vendors.
• Reviews and provides feedback on technical requirements created by the vendors, programs, or agencies.
• Assists in the development and execution of user acceptance test scripts.
• Perform the review and analysis of issues or bugs and present recommendations for resolution based on analysis.
• Coordinates with Agile Solution Manager to communicate issues and resolutions.
• Creates and maintains business and systematic process flows.
• Collaborate with CAPS Business Solution Owner to create clear communication to end users on all process or procedural changes.
• Coordinates with vendors and technical staff to ensure the functionality of automated systems is consistent with, and in adherence to, program policies, laws, regulations, and best practice standards by users.
• Assists with the development of change management plans for transition to new or upgraded systems.
• Provides business user support and oversight statewide in the use of all data systems for the program.
• Serves as liaison between business users and technical staff in the implementation and development of business process automation.
Agency Preferred Qualifications:
Bachelor's degree in a related field from an accredited college or university and the following:
• Four or more years of experience with technology development projects acting as a liaison between business users and technical staff.
• Two or more years of experience automating and documenting business processes.
• Two or more years of experience creating user stories based on collected requirements and well-defined acceptance criteria on a software project management platform such as JIRA, DevOps, Microsoft Project, or TFS.
• Experience with technology development projects.
• Certified Business Analyst Professional (CBAP), Certification of Capability in Business Analysis (CCBA), Project Management Institute – Business Analyst (PMI-PBA), or similar certification
Technical Competencies:
• Advanced skills in Microsoft Word, Excel (e.g., VLOOKUP’s and pivot tables), and PowerPoint
• Intermediate skills in SharePoint and information databases.
• Excellent oral, written, analytical, presentation and interpersonal communication skills.
• Ability to communicate complex information in a clear and concise manner.
• Ability to organize and evaluate data to drive decision making.
• Ability to evaluate program and process effectiveness.
• Understanding of how data systems interact and ability to troubleshoot data discrepancies.
• Strong knowledge/experience of program development and implementation.
• Ability to gather business user needs and translate those needs to technical staff that are responsible for the coding and development of data systems.
• Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
• Knowledge of the needs and processes necessary to automate processes.
• Ability to understand business user needs and translate those needs to technical staff that are responsible for the coding and development of technical systems.
• Ability to multi-task, prioritize and work independently as well as in team environments.
• Ability to collaborate and work effectively as a team member.
• Ability to develop trusting relationships and resolve conflict.
• Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups.
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.Company DescriptionAbout Kyyba:\r
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
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