Spa Coordinator

Aurora Medical Spa: Join Our Team

About Us: Aurora Medical Spa was founded in 2006. We are celebrating 19 years of
dedicated service, specializing in aesthetic skin care and body contouring. Renowned
for excellence, the spa’s highly trained experts provide safe, effective treatments and
achieve optimal results. Known as a friendly and upbeat workplace, Aurora Medical
Spa’s core values resonate deeply with both staff and clients. The spa emphasizes
striving for personal and professional excellence, maintaining a positive attitude,
teamwork, commitment to clients, and follow-through on promises.

As industry leaders, we prioritize continuing education and innovation. Join us in our
quest to be the premier medical spa experience in the Midwest. Our commitment to
excellence and a positive environment makes Aurora Medical Spa a leader in its
industry. We are looking for a person who is willing to hop on and hold tight for the
adventure that lies ahead. At Aurora, we pride ourselves on inspiring confidence and
empowering all, and we don’t just mean our clients.

Benefits: We offer a competitive benefits package which includes generous employee
discounts, Friends & Family discounts, and a beautiful working environment with an
amazing group of professionals. Additionally, we provide paid holidays, vacation pay,
and a Simple IRA plan with a company match program. Full-time employees receive
Medical, Dental, Long-Term Short-Term Disability (LTSTD), and Life Insurance
Coverage.

The responsibilities of a Spa Coordinator include:

• Providing a friendly, professional greeting to all clients

• Ensuring a warm, friendly welcome to clientele and staff at all times

• Completing daily opening and closing procedures and checking lists per relevant areas

• Scheduling appointments and monitoring availability of treatments and staff to ensure punctual service

• Helping each person who approaches the front desk with an inquiry, and checking out each guest after their appointment

• Guiding clients to appropriate retail products, and motivating sales of products, gift certificates, packages, specials, memberships, and service re-booking

• Accepting and delivering all packages, mail, and messages to appropriate staff

• Providing administrative assistance to management

• Ensuring cleanliness and orderliness in the spa

• Completing accurate cash reports and monitoring cash registers at all times, handling and distributing staff cash gratuities.

Personal Characteristics:

• Team player and motivated self-starter

• Excellent customer service skills; a “people person”

• Well organized, proactive, and enjoys multi-tasking

• Demonstrates confidentiality and discretion

• Maintains a courteous demeanor and professional appearance

Schedule:

• A combination of 8 and 10 hour shifts

• Rotating Saturday shifts

Education and Experience:

• High School education or equivalent experience

• Customer Service: 3 years (preferred)

• Prior medical spa, plastic surgery, or dermatology office experience is a plus

All job requirements in the job description indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-relate