Service Manager

6 days ago

Pella, United States Ring-O-Matic Inc Full time
Job DescriptionJob Description

Job Title: Service Manager – Dealer Training Specialist
Department: Sales
Reports To: Director of Sales and Business Development

Job Summary:


The Service Manager is responsible for providing technical support, maintenance services, and training to dealerships on the operation, maintenance, and repair of vacuum excavators. This role involves hands-on service work and delivering comprehensive training programs to dealership personnel to ensure consistent and high-quality product knowledge. With up to 25% travel, this position combines technical expertise, strong communication skills, and the ability to build relationships with dealer networks.

Key Responsibilities

Dealer Training:

  • Develop and conduct on-site and virtual training sessions for dealership teams on vacuum excavator operation, maintenance, and repair.
  • Create and update training materials, such as manuals, videos, and guides, tailored to dealership needs.
  • Ensure dealership personnel understand company standards and best practices for servicing equipment.
  • Evaluate dealership team performance during training and provide feedback to improve their technical skills.

Service Support:

  • Diagnose and repair vacuum excavator equipment issues, ensuring minimal downtime for customers.
  • Assist dealerships in troubleshooting complex technical issues and providing guidance on repairs.
  • Perform regular maintenance and inspections on equipment to ensure functionality and compliance with safety standards.

Travel and On-Site Support:

  • Travel to dealer locations (approximately 25% of the time) to deliver training, perform inspections, and provide in-person support.
  • Act as the technical expert during on-site visits, addressing questions and demonstrating best practices.

Documentation and Reporting:

  • Maintain detailed service and training records for dealership interactions and equipment inspections.
  • Provide regular reports to the Service Manager regarding dealership performance and recurring technical issues.

Continuous Improvement:

  • Identify areas to enhance training programs or dealership support strategies.
  • Collaborate with the Service Manager to implement improvements based on dealership feedback and service trends.

Qualifications:

Education:

  • High school diploma or equivalent required; technical certifications or vocational training in mechanics or equipment repair preferred.

Experience:

  • 2+ years of experience as a service technician, preferably with vacuum excavators or heavy equipment.
  • Experience in training or mentoring others is a plus.

Skills:

  • Strong mechanical and troubleshooting skills with vacuum excavators or similar equipment.
  • Excellent communication and presentation skills for delivering training sessions.
  • Ability to work independently and manage schedules effectively.
  • Proficiency in using diagnostic tools, repair equipment, and service software.
  • Able to read and explain electrical schematics
  • Able to read and explain hydraulic schematics

Additional Requirements:

  • Willingness to travel up to 25% of the time.
  • Valid driver’s license with a clean driving record.
  • Ability to lift heavy equipment and tools (up to 50 lbs) and work in varying environmental conditions.

Competencies:

  • Customer-focused approach to service and training.
  • Problem-solving mindset with attention to detail.
  • Ability to adapt training styles to suit diverse audiences.
  • Strong organizational and time-management skills.

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