Teller Systems Analyst

Under the Director of Bank Application Technology and Operations, the System Analyst will analyze the company’s operating applications to provide optimal performance and integration of resources supporting the technological environment. This position will support upgrades, testing, change plans, operational tasks and document programs for operating systems, applications and process improvement.

Knowledge and Skill

• Working knowledge of risk and security practices relating to workstations, servers, internet, etc.
• Ability to use troubleshooting techniques to resolve PC workstation and server software issues
• Knowledge of Microsoft Suite of products; Word, Excel, Outlook, PowerPoint, etc.
• Strong analytical and troubleshooting skills
• Excellent oral and written communication skills
• Has a working knowledge of Microsoft IIS
• Experience in supporting financial back office operations including teller and check processing a plus
• Experience in supporting, installing, upgrading, and troubleshooting SQL and/or DB2
• Experience in supporting, installing and patching Windows Servers and ancillary applications on servers
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together

Essential Duties and Responsibilities

• Provide support for assigned applications, ensuring high availability
• Provide hands-on and remote troubleshooting and problem resolution
• Drive efforts to proactively identify application or system issues improving availability and performance
• Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution
• Complete projects, coordinate with team members and provide status updates
• Assist on entry phases of applications systems analysis and programming activities
• Track problems and bugs and communicate with customer as resolutions are implemented
• Provide support for internal business units, maintain and setup processes as needed for assigned applications
• Stay current on security-related issues and analyze the impact on UFS; making recommendations for security management and monitoring processes
• Generate and maintain virtual servers; perform vulnerability management
• Perform problem-solving duties for supported applications for internal and external customers
• Ability to train end users on the final product along with creating and maintaining technical business process documentation
• Analyzing functional and/or technical processes
• Windows Server testing for application patches and upgrades to MS SQL and DB2
• Other duties as assigned

Education and/or Experience

• Bachelor’s degree
• 3-5 years’ experience with Microsoft SQL and IBM DB2
• Fiserv Premier experience a plus
• MS Windows Server experience
• Previous experience in the banking industry

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.

Benefits

• Health, Dental & Vision Insurance; eligible Day 1 of Employment
• 401k Match of 100% up to 6% of your Salary
• Paid Holidays
• Vacation & Sick Time
• Volunteer Time Off
• Opportunities for Advancement
• Gym Membership Reimbursement Program
• Wellness Program to lower your Monthly Premium
• Child Fundraiser Donation Program
• Matching Gifts Program
• Employer Paid Premium for Life Insurance
• Short/Long-Term Disability Coverage
• Flexible Spending Healthcare Accounts
• Employee Referral Benefits
• Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
• Robust Leadership Development Program
• Employee Assistance Program

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.