Electrical Service Solutions Manager

Job DescriptionJob DescriptionSalary: DOE

Mission:

Achieving excellence through discipline, innovation, and the growth of our employee-owners, creating lasting value with our business partners.

Our Core Values:

• Safety -The principle that shapes our culture, values, and resolve.
  
• Vision - Driving excellence through innovation and employee growth.
  
• Transparency - We cultivate an environment of collaboration, accountability, and trust.
• Longevity -Lasting partnerships through consistent, exceptional, and tailored performance.
• Ownership -Our shared success reflects the commitment and discipline of our employee-owners.

Position Summary:

The Service Solutions Manager is responsible for developing, organizing, and implementing business activities necessary for business development and maintenance of electrical service projects. This position will oversee the pricing, bidding, budgeting, estimating, and pre-construction process for all service projects.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities of this position include, but are not limited to, the following:

• Establish and implement department and corporate operational policies and procedures.
• Ensure company, divisional, and departmental technical policies, procedures, and standards are adhered to for field operations
• Responsible for business development, obtaining new service contracts, and the successful completion of these projects to ensure profit is consistent with department, divisional, and corporate goals.
• Maintain and enhance customer and vendor relationships, office administration, field employee management, safety, and overall project management.
• Provide guidance and direction to subordinate employees in performing their duties consistent with company objectives, philosophy, and policy.
• Responsible for the effective utilization of field employees.
• Assist in the hiring, evaluation, and discipline of field service technicians.
• Responsible for customer satisfaction, including customer retention and the prompt resolution of customer complaints.
• Review and approve all billings for in-progress and completed projects.
• Resolve disputes on delinquent accounts and subsequent collections.
• Participate with Divisional Manager to develop and monitor short-term and long-term plans consistent and overall profit and growth objectives.
• Maintain positive financial posture and monitor cost analysis activities relative to overall profit and loss responsibility for all service projects.
• Review and reconciliation of financial results versus planned and, if necessary, development of action plans to recover from any shortfalls.
• Perform estimating duties for labor and material cost for routine service proposals.
• Review and approve service estimates and customer contract documents.
• Assist in the review, negotiations, and execution of all subcontract agreements as needed.
• Create strategic business development plans that will ensure the continued growth of the department.
• Provide warranty service on completed projects.
• Provide technical support for field employees.
• Provide and coordinate 24-hour emergency services.
• May be required to perform electrical installation or maintenance work as required.
  

Other Duties as Assigned:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition, duties, responsibilities, and activities may change at any time with or without notice.

Experience and Education:

Required:

• Minimum of five years of experience in the electrical construction or electrical service industry with supervisory, sales, and customer service experience.
• Sufficient knowledge to understand the estimating of time and material work.
• Business development experience with the ability to act upon additional work opportunities and recommend preventative maintenance or necessary repairs for clients.
• Must be familiar with a variety of electrical operations concepts, best practices, and procedures, including the technical ability to understand and interpret electrical codes, NFPA, Unfirome building codes, and light systems.
• Proficient in Microsoft Office suite of products (Outlook, Excel, Word, etc.).
  

Preferred:

• Bilingual
• Journeyman License
  

Supervisory Responsibilities:

This position directly supervises employees and carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws.

• Responsibilities include training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

Personal Attributes:

• Is in support of our Mission Statement and Core Values
• Is honest and has the highest integrity
• Sets the example for others and is above reproach
• Ability to cope with job pressures in a constantly changing environment
• Excellent interpersonal skills
• Highly self-motivated
• Extremely detail-oriented
• Positive and professional demeanor
• Ability to work effectively and efficiently under time constraints and job responsibility pressure and stress
• Strong problem-solving and critical-thinking skills
• Can handle and manage confidential information

Physical Demands & Work Environment:

• While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day.
• Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina.
• Ability to wear company-approved Personal Protective Equipment per local, state, federal, or OSHA regulations.
• The employee must frequently lift and move items a minimum of 25 pounds, occasionally lifting and/or moving objects that weigh more than 100 pounds.
• Requires the ability to perform physical duties listed above for extended periods.
• This job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• This role routinely uses standard office equipment such as computers, phones, photocopiers/printers, filing cabinets, and fax machines.
• This job operates in an indoor professional office or job site environment. May work outside in heat/cold, wet/humid, and dry/arid conditions.
• Employees may be exposed to fumes, airborne particles, moving mechanical parts, and vibration. The employee may occasionally be exposed to various extreme conditions while at various locations.
• Employees will be exposed to moderate noise (i.e., business office with computers, phones, printers, and light traffic).

Position Type, Expected Hours of Work, and Travel:

This is a full-time position. Days and hours of work vary but equate to 40 hours per week. May be requested to work overtime, nights, and weekends.

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Equal Employment Opportunity Statement:

Tri-City provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

EOE/APP/DRUG-FREE WORKPLACE

Company DescriptionAn employee-owned company Tri-City has provided a level of personal attention, professional experience, timely performance, and genuine value for over sixty (60) years. We have become Florida’s electrical construction industry standard for excellence.

It takes a talented, hard-working, and innovative team to make our company successful. Tri-City’s growth and success is determined by our employees. We want to get the right talent in the right position and encourage personal growth and development within the company. Explore our open positions and see where you can fit in

"To do more than is expected for client, project and community" - That's Tri-City

Our Core Values
Talent- The “right” people are our greatest asset. The future of our organization lies in the hands and capabilities of our employees.
Results- We hold ourselves to the highest standards in the industry. As a result of this, we deliver what we promise while exceeding expectations.
Integrity- Trust & respect is earned. We are honest, respectful, and transparent in all of our interactions with our employees, clients, and vendors.Company DescriptionAn employee-owned company Tri-City has provided a level of personal attention, professional experience, timely performance, and genuine value for over sixty (60) years. We have become Florida’s electrical construction industry standard for excellence. \r
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It takes a talented, hard-working, and innovative team to make our company successful. Tri-City’s growth and success is determined by our employees. We want to get the right talent in the right position and encourage personal growth and development within the company. Explore our open positions and see where you can fit in\r
\r
"To do more than is expected for client, project and community" - That's Tri-City\r
\r
Our Core Values\r
Talent- The “right” people are our greatest asset. The future of our organization lies in the hands and capabilities of our employees. \r
Results- We hold ourselves to the highest standards in the industry. As a result of this, we deliver what we promise while exceeding expectations.\r
Integrity- Trust & respect is earned. We are honest, respectful, and transparent in all of our interactions with our employees, clients, and vendors.

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