Service Manager

4 weeks ago

Hasbrouck Heights, United States Modern Group Ltd. Full time
Job DescriptionJob Description

Job Description: Service Manager

Reports to: VP of Forklift Operations / Branch Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Directly supervises hourly service technicians and Service Administrator and is responsible for the direction, coordination and evaluation of this Forklift service department.
  • Schedule service work according to priority and maintain an orderly flow of work.
  • Advises internal and external customers of required repairs and prepares quotes.
  • Inspects all finished work repair orders for performance to quote, completion to Modern standards, and to make recommendations to After-Market Sales as to the customer’s preventative maintenance and/or additional repair needs.
  • Perform monthly fieldwork audits.
  • Manage equipment condition, inventory, inspections, and maintenance.
  • Monitor lost and warranty time to standards.
  • Ensure work orders are accurate and service approved as directed.
  • Evaluates service technician performance, manages training and development needs.
  • Work with the parts department to establish a van and branch inventory.
  • Maintains adequate supplies and parts for service department inventory.
  • Coordinate efforts as needed with Parts, Office, Sales and Management.

SUPERVISORY RESPONSIBILITIES

Directly manages hourly Road Service technicians and Service Administrator, is responsible for the overall direction, coordination, and evaluation of this service department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree (B. A.) from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand, walk; sit; and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and fumes or airborne particles. The noise level in the work environment is usually loud.


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