Distribution Center Manager
3 days ago
POSITION SUMMARY: The Garage Door Distribution Center Manager will ensure that all activities within the Distribution Center are carried out efficiently and effectively.
SUPERVISORY RESPONSIBILITIES:
- Oversees the daily workflow of the distribution team including receiving, storing, and shipping staff.
- Interviews and hires warehouse employees and supervisors.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with company policy.
ESSENTIAL JOB FUNCTIONS:
- Oversees the daily workflow of the garage door warehouse; schedule and organizes staff to ensure proper staffing.
- Responsible for supervising employee productivity and performance.
- Holds employees accountable to company policy and production standards.
- Customer Service
- Enter orders in system
- Quoting
- Answer technical questions
- Load customer pickup orders
- Load and deliver customer delivery orders
- Ordering products
- Enters and submits order requests to Customer Care
- Ensure stocking products are at goals
- Sales
- Inside sales calls
- Set up new customers
- Responsible for identifying customer prospects through utilization of Tableau
- Expected to contact prospects through outbound calls, asking for opportunities to grow sales
- Coordinate with outside sales Regional and Territory Sales Managers to align on key target prospects
- At times, may participate in outside sales visits with key prospects as needed
- Work to grow sales through existing customers by seeking to understand what else they purchase and from whom.
- Hiring
- Places orders for temp labor as workload require
- Hiring permanent staff
- Communicates corporate initiatives and projects to staff
- Maintains and manages inventory
- Maintains facility, equipment and trucks within the Distribution Center and schedules necessary maintenance.
- Collections
- Calling customers on past due
- Handling of NSF checks
- Quality control
- Inspects all product for damage
- Ensure customers get proper parts
- Expense control
- Manages weekly, monthly and yearly budgets and ensures the center operates within those budgets.
- Monitoring and maintain centers weekly, monthly and yearly P & L Statement.
- Product Install
- Defined by the Install Manager, assists in the timely and accurate communication of job schedules to DC Installers.
- Other duties may be assigned.
QUALIFICATIONS:
- Required:
- Overhead door industry experience
- High School Diploma or general education degree (GED).
- Regular attendance at work.
COMPETANCIES:
Customer Focus
Builds customer confidence, is committed to increasing customer loyalty, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
Communicates Effectively
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Decision Making/Judgment
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
Develops Others
Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity.
Leadership
Develops Others - Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility/opportunity.
Managing Performance - Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, provides guidance and assistance to improve performance.
Top grading - Recruits, Develops, and Retains "A" players.
Quality
Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
Vision & Values
Supports values and daily actions and decisions, communicates vision and values to others, generates enthusiasm, incorporates vision when planning.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to sit, talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT:
Work is performed in a fast-paced office setting with frequent interruptions. Duties may require sitting for long periods of time. The noise level in the work environment is usually low to moderate.
OTHER:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise
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