Academic Success Coach

1 week ago

Orchard Park, United States Bryant & Stratton College Full time
Job DescriptionJob Description

The primary function of an Online Success Coach is to build a personalized relationship during the enrollment process.  The Online Success Coach assures that academic enrollment steps are completed.  Enrollment steps may include high school verification, transcript evaluation, orientation and session attendance.  Additionally, the Online Success Coach uses experience and knowledge of coaching philosophies to assure successful student transition and that college policies for enrollment and registration are followed.  

 

Essential Duties and Responsibilities:

  1. Goals: Meet and maintain retention and conversion metrics dictated by projected budgetary enrollment. 
  2. Urgency: Responds timely, empathetically and accurately to student inquiries and coaches students to develop skills related to time management, follow through, and goal achievement.  Focuses on reconciling concerns with appropriate urgency.  Develop action plans for success related to first term retention.
  3. Transition Metrics: Work in partnership with assigned groups of associates, admissions representatives, financial aid advisors and instructors to assure that students are coached and guided closely through the enrollment process.  Provide excellent customer service and support services to the student to help increase campus retention and graduation rates. 
  4. Proactive Outbound Contact: Maintain regular and consistent direct and proactive contact with students through calls, emails, and other contacts.  Overcome student objections to ensure continued persistence through the enrollment process.
  5. Documentation: Prepare/maintain accurate records and ensure proper documentation in the CRM databases.  Complete all paperwork in a timely manner. 

 

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications:

  • Bachelor’s degree from an accredited institution  
  • Two-three years of experience in customer service and sales
  • Internet savvy, proficient with Microsoft Office products
  • High volume phone contact.

Preferred qualifications:

  • Master’s degree
  • Experience with Banner

 

Physical Demands and Work Environment:

 

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information in person and over the telephone.

Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.

Apply today for immediate consideration

Salary: $45,500 per year ($21.87 per hour)

This position is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.  Bryant & Stratton College is an Equal Opportunity Employer.

 

 

 

 

 

Customer Service, Academic Advisor, Student Enrollment

Company DescriptionBryant & Stratton College, a not-for-profit institution, has been educating students for over 160 years and with 17 ground campuses and an online division we continues to grow Bryant & Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success As one of the United States oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits.

As an educational institution, Bryant & Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students.

Bryant & Stratton College's ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you're based at one of our 17 Campuses, Online Education Division, Professional Skills Centers or the Colleges Headquarters (System Office) you'll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission.

Bryant & Stratton College offers a professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family.

At this time, we are a qualifying employer under the student loan forgiveness program.

Bryant & Stratton College is an Equal Opportunity EmployerCompany DescriptionBryant & Stratton College, a not-for-profit institution, has been educating students for over 160 years and with 17 ground campuses and an online division we continues to grow Bryant & Stratton College is an industry leader with a long history of providing students with a solid educational foundation and path to success As one of the United States oldest and largest private career colleges, our mission is to provide a personalized career education and experience leading to a high demand profession so graduates are prepared for their career and life pursuits. \r
\r
As an educational institution, Bryant & Stratton College supports the concept of lifelong learning and competency development. As an employer, we take great pride in associate development and foster a culture of learning and accountability where associates have an opportunity to realize their full potential. Because of this, associates have the opportunity to grow, earn organizational responsibility based on merit, and contribute to the true success of the college and our students. \r
\r
Bryant & Stratton College's ability to continue to be a leader in career education is a direct result of the people chosen to be part of the student and stakeholder experience. Whether you're based at one of our 17 Campuses, Online Education Division, Professional Skills Centers or the Colleges Headquarters (System Office) you'll have a fantastic opportunity to impact the lives of students in a positive way by using your expertise, knowledge and passion to support our mission.\r
\r
Bryant & Stratton College offers a professional and rewarding work environment with a comprehensive benefits package that includes, competitive salaries, medical/dental/vision insurance, generous vacation/holidays, 401K, as well as company paid college tuition for associates and family.\r
\r
At this time, we are a qualifying employer under the student loan forgiveness program. \r
\r
Bryant & Stratton College is an Equal Opportunity Employer

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