Service Manager
4 weeks ago
We are seeking a Service Manager to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Service Administration
· Assist Technicians with questions and problems
· Assist Customers as needed including backup phone coverage
· Assign, monitor and review service activity
· Do customer follow-ups as needed
· Review and approve technician mileage expenses bi-weekly
· Do periodic evaluations on technicians
· Keep up with the latest information from vendors and share as appropriate
· Keep up with the latest training from vendors and assign as appropriate
· Work with ITT orders and approve ITT invoices
Warehouse
· Manage parts usage and order parts as needed
· Pull parts for technician restock as needed
· Order supplies as needed
· Receive incoming freight and UPS as needed
· Arrange for equipment deliveries and assist if needed
· Monitor customer supply orders and assist with shipping and delivery as needed
· Manage used copier inventory to determine wholesale/parts use/resale value
· Do/manage periodic physical inventories
· Determine potential inventory write offs on an annual basis
Contract Management
· Analyze contract profitability and make annual adjustments
· Work with sales on determining contract rates
· Assist with contract/meter entries and problems when needed
Miscellaneous
· Assist administrative personnel with problems and questions as needed
· Do reports for upper Management as required
· Work with Sales on potential deals when needed
· Order new equipment and arrange for lease returns
· Monitor Remote Equipment Reporting for potential device issues and respond accordingly
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
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