Service Manager

4 weeks ago


Lancaster, United States Colony Products, Inc. Full time
Job DescriptionJob Description

We are seeking a Service Manager to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Service Administration 

    ·       Assist Technicians with questions and problems

    ·       Assist Customers as needed including backup phone coverage

    ·       Assign, monitor and review service activity

    ·       Do customer follow-ups as needed

    ·       Review and approve technician mileage expenses bi-weekly

    ·       Do periodic evaluations on technicians

    ·       Keep up with the latest information from vendors and share as appropriate

    ·       Keep up with the latest training from vendors and assign as appropriate

    ·       Work with ITT orders and approve ITT invoices

    Warehouse 

    ·       Manage parts usage and order parts as needed

    ·       Pull parts for technician restock as needed

    ·       Order supplies as needed

    ·       Receive incoming freight and UPS as needed

    ·       Arrange for equipment deliveries and assist if needed

    ·       Monitor customer supply orders and assist with shipping and delivery as needed

    ·       Manage used copier inventory to determine wholesale/parts use/resale value

    ·       Do/manage periodic physical inventories

    ·       Determine potential inventory write offs on an annual basis

     

    Contract Management 

    ·       Analyze contract profitability and make annual adjustments

    ·       Work with sales on determining contract rates

    ·       Assist with contract/meter entries and problems when needed

    Miscellaneous

    ·       Assist administrative personnel with problems and questions as needed

    ·       Do reports for upper Management as required

    ·       Work with Sales on potential deals when needed

    ·       Order new equipment and arrange for lease returns

    ·       Monitor Remote Equipment Reporting for potential device issues and respond accordingly

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company DescriptionEstablished in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management and Professional Services solutions to large and small businesses within South Central Pennsylvania/Susquehanna Valley area. Treating customers like family for over 50 yearsCompany DescriptionEstablished in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management and Professional Services solutions to large and small businesses within South Central Pennsylvania/Susquehanna Valley area. Treating customers like family for over 50 years

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