MANAGER, OPERATIONS BEHAVIORAL HEALTH SERVICES
1 month ago
Callen-Lorde is a leading healthcare provider committed to serving the LGBTQ+ community and those living with HIV. We're dedicated to providing high-quality, patient-centered care in a welcoming and inclusive environment.
About the Role
We're seeking a dynamic and experienced Manager of Operations for our Behavioral Health Services team. This role offers a unique opportunity to make a significant impact on the lives of our patients by ensuring efficient and effective delivery of behavioral health services.
As the Manager of Operations for Behavioral Health Services at Callen-Lorde, you will play a pivotal role in ensuring the seamless delivery of mental health care to our diverse patient population. This position bridges clinical excellence with operational efficiency, overseeing the day-to-day functions of our behavioral health programs across multiple locations. You'll work collaboratively with interdisciplinary teams to optimize patient access, streamline workflows, and maintain high-quality care standards. This role offers a unique opportunity to directly impact the mental health services provided to LGBTQ+ individuals and those living with HIV, while also contributing to the strategic growth and improvement of our behavioral health programs.
Key Responsibilities
- Oversee daily operations of Behavioral Health Services across multiple locations
- Collaborate with leadership teams to integrate and improve service delivery
- Manage patient access, visit volume, and benchmark standards
- Develop and implement process monitoring systems and actionable data reports
- Facilitate interdepartmental communication and address patient concerns
- Support clinical initiatives and internal referral processes
- Participate in hiring, training, and supervising staff
- Ensure compliance with regulatory requirements and quality standards
Qualifications
- Bachelors Degree required in related field. Master of Social Work (MSW) preferred
- Three years managerial experience in a mental health or health care setting preferred, or relevant experience.
- Experience in practice management in a health care setting
- Knowledge of compliance regulations for Article 28 and Article 31 clinics
- Experience working in article 31 and article 28 environments strongly desired.
- Experience working with the LGBT community and those living with HIV and/or Mental Health concerns preferred.
Personal Characteristics, Skills, and Abilities
- Ability to work with diverse populations
- Commitment to diversity, equity, and inclusion work, specifically with a focus on creating an anti-racist and anti-oppressive culture and work environment
- Demonstrated leadership and administrative/organizational skills
- Excellent interpersonal, written, and oral communication skills
- Strong Internet, PC, and spreadsheet skills
- Bilingual (English/Spanish) preferred.
- Commitment to diversity, equity and inclusion
- Commitment to the mission of Callen-Lorde
Benefits
All full-time employees are offered a comprehensive benefits package including an exceptional low cost medical plan option for you, your domestic partner and/or your family, tuition assistance, dental insurance, vision insurance, no cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.
Learn more about our employee benefits https://callen-lorde.org/benefits/
Company DescriptionCallen-Lorde is the global leader in LGBTQ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.Our Mission
Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ health issues.
Our History
Callen-Lorde’s grassroots heritage dates back 50 years to the St. Marks Clinic and the Gay Men’s Health Project – two volunteer-based clinics that provided safe and confidential sexual health and primary care regardless of ability to pay. These clinics merged in 1983 to form Community Health Project, a mostly volunteer-staffed, episodic care program housing the nation’s first community-based HIV clinic.
To learn more about us, visit callen-lorde.org/aboutCompany DescriptionCallen-Lorde is the global leader in LGBTQ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right.\r
\r
Our Mission\r
Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ health issues.\r
\r
Our History\r
Callen-Lorde’s grassroots heritage dates back 50 years to the St. Marks Clinic and the Gay Men’s Health Project – two volunteer-based clinics that provided safe and confidential sexual health and primary care regardless of ability to pay. These clinics merged in 1983 to form Community Health Project, a mostly volunteer-staffed, episodic care program housing the nation’s first community-based HIV clinic.\r
\r
To learn more about us, visit callen-lorde.org/about
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