Lead Restoration Technician

4 weeks ago


Saint Paul, United States Fine Line Restoration Inc Full time
Job DescriptionJob Description

Position Overview
The Lead Mitigation Technician oversees mitigation and restoration projects, ensuring quality and efficiency in the response, removal, and remediation of water, fire, mold, and other damage to properties. This role coordinates with team members, supervises onsite work, and ensures compliance with company standards and industry regulations to restore client properties to a pre-loss condition. The ideal candidate possesses excellent leadership, technical skills, and a strong commitment to safety and customer service.

 

Key Responsibilities

  1. Project Oversight
    • Lead and execute mitigation projects, including water extraction, structural drying, mold remediation, and odor control.
    • Perform on-site assessments and develop initial mitigation plans in coordination with Project Managers.
    • Monitor job progress and maintain quality control throughout each project phase, ensuring timely and cost-effective completion.
  2. Team Supervision
    • Supervise and train technicians, providing guidance on processes, equipment use, and safety protocols.
    • Delegate tasks to crew members, overseeing productivity and adherence to company procedures.
    • Foster a team-oriented environment that prioritizes safety, professionalism, and high service standards.
  3. Client Communication
    • Serve as the primary onsite contact for clients, clearly explaining processes, timelines, and progress updates.
    • Address and resolve client concerns in real-time, maintaining a customer-focused approach.
    • Document client interactions and obtain necessary approvals for project milestones or changes.
  4. Compliance and Documentation
    • Ensure compliance with industry standards, local regulations, and company policies.
    • Accurately document project scope, equipment usage, moisture readings, and progress through daily reports and job photos.
    • Use company software to update project records and maintain complete, accurate job files.
  5. Equipment Management
    • Operate and troubleshoot mitigation equipment, including dehumidifiers, air movers, and water extraction tools.
    • Ensure proper handling, cleaning, and storage of all equipment, coordinating repairs or replacements as needed.
    • Maintain inventory control of supplies and equipment, replenishing items when necessary.

Qualifications

  • Experience: Minimum of 2-4 years in water damage restoration, fire mitigation, or a related field; prior supervisory experience preferred.
  • Certifications: IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Mold Remediation (AMRT) are strongly preferred.
  • Skills:
    • Proficiency in mitigation techniques, moisture detection, and safety protocols.
    • Strong problem-solving skills with the ability to adapt to dynamic project needs.
    • Excellent verbal and written communication, especially when handling sensitive client issues.
  • Physical Requirements: Ability to lift up to 50 lbs., work in confined spaces, and stand for extended periods. Flexibility to work on-call, weekends, and during emergency situations as needed.
Company DescriptionAt Fine Line Restoration Inc dba Rainbow Restoration of Shoreview, our mission is to stand as a compassionate and trained ally for our customers during their most challenging moments. We are dedicated to advocating for and supporting individuals facing unexpected tragedies at their homes or businesses. Through our expertise and unwavering commitment, we strive to provide a reliable and empathetic resource, guiding our customers through the resolution process with care and understanding.Company DescriptionAt Fine Line Restoration Inc dba Rainbow Restoration of Shoreview, our mission is to stand as a compassionate and trained ally for our customers during their most challenging moments. We are dedicated to advocating for and supporting individuals facing unexpected tragedies at their homes or businesses. Through our expertise and unwavering commitment, we strive to provide a reliable and empathetic resource, guiding our customers through the resolution process with care and understanding.

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