Technical Service Engineer

4 days ago

Montgomery, United States Viscofan Full time
Job DescriptionJob Description

Job Title:

Technical Service Engineer

Reports to (Direct):

Technical Service Manager

Reports to (Indirect)

Department/Location:

Technical Service/Field

Work Schedule

Work is mainly Monday thru Friday during business hours, but can vary based on customer needs to include work and/or travel on weekends and during the night.

Size of area of responsibility

United States

Job Purpose

Respond to technical issues at our customers, including but not limited to complaints of product quality, product application changes, equipment or product training, new business/product testing and scale ups, and courtesy calls including product/process audits.

Key Result Areas

1. Product Knowledge – Must understand all four product lines, the key parameters of each, and how they are used by our customers when investigating product quality issues, helping customers change or improve specific applications, teaching customers about our products or equipment, performing initial or scale up product testing, or performing product or process audits.

2. Problem Solving – Must be able to research a process or product, either in person or through data and written accounts to ascertain possible root causes for a non-conformity. Should be able to determine possible corrective actions based on the root cause, including both product and process changes, corrections, or improvements.

3. Technical Report Writing – Must be able to write technical reports that describe the reason for a visit, the actions taken, and the results of those actions clearly, and within a short time frame after the visit. Must be well written, have good spelling and grammar and report facts in a concise manner.

4. Communication – Must be comfortable interacting with all levels of personnel at customer, from operators and maintenance personnel to supervisors, R&D and management to communicate, issues and findings during visits.

5. Data Collection – Must be able to take the appropriate measurements needed for each product line and problem and record the necessary data to report each problem/product. This includes, but is not limited to size, length, weight, time, and temperature measurements as well as basic statistics such as max, min, and averages.

Skill and Competencies Required

Knowledge & Skills & Competencies

  1. Business – Will know how casing performance impacts a customer’s business
  2. Functional – Will understand all four product lines and how our products are used by our customers
  3. Knowledge and experience – Must have experience in the meat industry and be able to perform industry standard computer functions (email, Word, Excel)
  4. Educational training required – Technical or Food Industry degrees are plus but food industry experience is required
  5. Required Competencies (Flexibility/Commitment to organizational values/Customer orientation/resource management and planning) – Must be flexible and good thinking and making changes on the spot, as the job and the issues can change quickly and Techs are often on their own

People Responsibilities

Directly managed: None

Indirectly managed: None

Freedom to Act

Schedules their own travel based on plans made by manager, and plans can change quickly based on results and customer’s requests. Each customer has different requirements that must be followed while on site, which can determine how much freedom to move about, work, and direct customer personnel is allowed.

Complexity

Will require evaluative judgements that are based on the analysis of factual and qualitative information generally in complicated or unique situations.

Impact on Business Results

Most activities indirectly impact the commercial organization and data is collected or problems analyzed.

Involvement in Business Planning/ Budget

Very little involvement

Communication

Must have good communication skills with the diplomacy and tact to work with customers in their facilities.

Physical requirements

Must be able to lift 100 lbs to work with casings

Environmental conditions of position & any known safety requirements for position

Must be able to work in hot (warehouses) or cold (customer production floors) environments.

  • Technical Service Specialist

    4 weeks ago

    Montgomery, Alabama, United States Viscofan Full time

    Job SummaryWe are seeking a highly skilled Technical Service Engineer to join our team at Viscofan. As a Technical Service Engineer, you will be responsible for providing technical support to our customers, including resolving product quality issues, providing equipment training, and conducting product audits.Key Responsibilities:Respond to technical issues...

  • Technical Director

    4 weeks ago

    Montgomery, Alabama, United States PCH, Inc. Full time

    Theatre Operations ManagerPCH, Inc. is seeking a highly skilled Theatre Operations Manager to join our team. As a key member of our hospitality team, the primary responsibility of this role is to ensure the smooth and efficient operation of the Montgomery Performing Arts Centre's technical assets.Key Responsibilities:Coordinate and maintain all equipment,...

  • Program Manager

    4 weeks ago

    Montgomery, Alabama, United States Semper Valens Solutions Full time

    Program Manager - Technical ProgramsSemper Valens Solutions seeks an experienced Program Manager to support complex technical programs. The Program Manager will lead multidisciplinary teams, manage technical programs, and ensure alignment with DoD objectives.Key Responsibilities:Lead multidisciplinary teams and manage complex technical programsEnsure...

  • Azure Cloud Engineer

    4 weeks ago

    Montgomery, Alabama, United States TEKsystems Full time

    About the Role:We are seeking a highly skilled Azure Cloud Engineer to join our team at TEKsystems. As a Cloud Engineer, you will be responsible for designing, implementing, and maintaining cloud-based systems and infrastructure on the Azure platform.Key Responsibilities:Manage and maintain DISA ACAS and Trend Micro platforms for security and compliance...

  • Program Manager

    4 weeks ago

    Montgomery, Alabama, United States Semper Valens Solutions Full time

    Technical Program Manager OpportunityAbout the Role:Semper Valens Solutions is seeking an experienced Technical Program Manager to support AFINC III at Maxwell AFB-Gunter Annex. The successful candidate will lead multidisciplinary teams, manage complex technical programs, and ensure alignment with DoD objectives.Key Responsibilities:Supervise personnel and...

  • Field Service Engineer

    1 month ago

    Montgomery, Alabama, United States Phillips Corporation Full time

    Job OverviewPhillips Corporation is seeking a highly skilled Field Service Engineer to join our team in Montgomery, AL. As a key member of our maintenance team, you will be responsible for providing top-notch maintenance and repair services to our customers' Haas CNC machines.We are looking for a motivated and experienced individual who is mechanically...

  • Technical Lead

    1 month ago

    Montgomery, Alabama, United States TechFlow, Inc. Full time

    Job DescriptionTechFlow Inc. is seeking a Technical Lead to lead our cross-functional team in providing life cycle support of the Enterprise Logistics Readiness Portfolio, Cargo and Personnel Movement Product Line Family of Systems at Maxwell AFB-Gunter Annex, AL. The ideal candidate will have experience in application development and sustainment activities...

  • Engine PC After Service Specialist

    3 weeks ago

    Montgomery, United States TRC Talent Solutions Full time

    Job DescriptionJob DescriptionPosition Summary:Coordinate, monitor, and perform specialized technical processes and functions directly related to the Process Control of Engine Production Control to maintain an organized After Service (AS) part sale and delivery to customer in an automotive manufacturing environment.Essential Functions:Create, maintain, and...

  • Technical Support Specialist

    1 month ago

    Montgomery, Alabama, United States Cayuse Holdings Full time

    About the RoleCayuse Holdings is seeking a skilled Journeyman Computer User Support Specialist to join our team. As a key member of our IT department, you will provide technical support to our users, troubleshooting and resolving issues with PC, server, and mainframe applications, as well as hardware. Your expertise will be essential in maintaining the...

  • Product Engineer

    4 weeks ago

    montgomery, United States Rauch & Associates Full time

    Lead Innovation as a Product Engineer!Are you ready to drive the future of product design and development? Join a pioneering global manufacturer based near Opelika, Alabama. As a Product Engineer, you will lead the creation of groundbreaking products and refine existing ones to meet and exceed industry standards.Key Responsibilities:Innovative Product...

  • Product Engineer

    4 weeks ago

    montgomery, United States Rauch & Associates Full time

    Lead Innovation as a Product Engineer!Are you ready to drive the future of product design and development? Join a pioneering global manufacturer based near Opelika, Alabama. As a Product Engineer, you will lead the creation of groundbreaking products and refine existing ones to meet and exceed industry standards.Key Responsibilities:Innovative Product...

  • Cybersecurity Specialist

    1 month ago

    Montgomery, Alabama, United States Optimized Technical Solutions Full time

    Job OverviewOptimized Technical Solutions is seeking a highly skilled Cybersecurity Engineer to join our team. As a key member of our information security team, you will be responsible for providing guidance and oversight on the overall security of DoD information systems.Key Responsibilities:Provide expertise on the overall security of DoD information...

  • City Engineer Assistant

    1 month ago

    Montgomery, Alabama, United States City of Montgomery Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant City Engineer to join our team at the City of Montgomery Engineering Department. The successful candidate will be responsible for providing professional engineering advice, assistance, and service to employees and other departments in connection with the planning and execution of public...

  • Senior Electronics Engineer

    3 weeks ago

    Montgomery, United States Orion Innovation Full time

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...

  • Senior Electronics Engineer

    1 month ago

    montgomery, United States Orion Innovation Full time

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...

  • Senior Electronics Engineer

    2 months ago

    montgomery, United States Orion Innovation Full time

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...

  • Senior Electronics Engineer

    2 months ago

    Montgomery, United States Orion Innovation Full time

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...

  • System Engineer I

    4 weeks ago

    Montgomery, Alabama, United States Oracle Full time

    Job SummaryOracle is seeking a highly skilled System Engineer I to join our team. As a System Engineer I, you will be responsible for providing system implementation, support, monitoring, and maintenance of Oracle's solutions and services.Key ResponsibilitiesImplement and maintain Oracle solutions and servicesProvide technical support and troubleshooting for...

  • Supervisory General Engineer

    2 weeks ago

    Montgomery, United States National Institutes of Health Full time

    Summary As a Supervisory General Engineer, GS-0801-15, you will serve and function as senior management and principal advisor to the Director in the Division of Facilities Stewardship (DFS) with responsibility for participating and collaborating in the planning and management of a comprehensive facilities stewardship program involving NIH facilities. Duties ...

  • Senior Network Engineer

    4 weeks ago

    Montgomery, Alabama, United States SMS Data Products Group Full time

    Job Title: Senior Network EngineerJob Summary:We are seeking a highly skilled Senior Network Engineer to join our team at SMS Data Products Group. As a Senior Network Engineer, you will be responsible for designing, engineering, and implementing associated projects, including developing LAN/WAN network designs to accommodate a data center...