Receptionist/Kennel Technician

7 days ago

Rockwall, United States Hugeback Kennels Daycare And Spa LL Full time
Job DescriptionJob DescriptionReceptionist/Kennel Technician
Front & Back Office
The Dog House (TDH) Office Receptionist/ Kennel Technician is the first point of contact for clients and employees. The dual role is responsible for the Front Desk and Kennel Technician responsibilities.

Duties and Responsibilities: 
Receptionist:
  • Creates a welcoming environment by greeting guests, answering phone calls, scheduling reservations and appointments, directing visitors, and taking messages for employees
  • Becomes proficient in TDH Pet Exec software to include the following tasks:
    • Creates new client profiles
    • Updates client information when needed:
      • Contact information
      • Emergency Contact
      • Credit Card on file
      • Primary Veterinarian
      • Vaccination records for each client pet and ensures they are up to date prior to confirming any reservation
      • Ensures all clients have completed the Customer agreement form
      • Completes client check in and check out
        • Takes complete inventory of client/pet items left with the dog house in Pet Exec to print on the run card
        • Documents each pet’s health/behavioral concerns including incidents occurring during the boarding stay or while attending daycare, grooming services
        • Documents feeding instructions provided by client
        • Solicits and adds services to boarding reservations
      • Creates/prints reports i.e., Services for next day, Med Charts, doggy day care report card
  • Creates wellness charts for incoming boarding reservations
  • Creates paper collars for incoming reservations
  • Communicates with clients in a professional manner over the phone, via text, email, answering all questions related to services, pricing, discounts, etc.
  • Takes customer complaints or issues and pass them on to the appropriate parties
  • Organizes and files company documents both electronically using TDH Google Drive and the paper filing system
  • Maintains the Front Office
    • Sweeping and mopping the floors as needed
    • Keeping the reception desk neat and orderly
    • Watering in and outdoor plants
    • Cleaning windows
    • Dusting ceiling fan and reception desk etc.
    • Taking out front desk garbage to onsite dumpster
    • Ensure office supplies are in stock requesting reorders at par levels
  • Provides support for all staff when necessary
  • Communicates professionally via walkie with staff
  • Adheres to all company policies and procedures

Kennel Technician/Animal Care:
  • Monitor animals and immediately report health or behavior abnormalities to Manager or Owner.
  • Provide adequate food and water to pets following owner guidelines.
  • Walk dogs, monitor doggy day care or one on one fetch services.
  • Rotate to dogs to outside kennels twice a shift for potty breaks.
  • Perform animal bathing (brushing, de-shedding, drying).
  • Perform internal and external anal glands.
  • Preform nail trimming and dremeling.
  • Administer oral medication and give vaccinations to animals.
  • Assist with animal intake, weighing, evaluation and treatment.
  • Create and maintain necessary animal records, perform data entry into Gingr.
  • Transport animals for veterinary care or surgery.
  • Able and willing to work holidays and weekends.
Facility Care
  • Follow established disease control protocols to daily clean, disinfect and maintain all kennel floor walkways, pets spaces and general areas.
  • Sweep, mop and disinfect floors on a daily basis.
  • Deep clean all Mason Kennels, including tops and bottoms of cages, intake and isolation areas on a regular basis.
  • Operate laundry equipment, fold laundry and wash dishes.
  • Restock cleaning areas with supplies and equipment.
  • Clean and maintain the daycare yard and outdoor common areas, including weed pulling and lawn maintenance.
Key Results Area
  • All animals in The Dog House's care are treated humanely, which can be measured by their lowered level of stress and maintained health.
  • Facility and common areas are maintained clean and organized; staff, public and volunteers can easily find what they are looking for, public has a pleasant experience in our facility.
  • Teamwork–positive, cooperative work environment is maintained. Daily goals are accomplished by relying on each other’s help. Intake and medical information in PetExec is accurate and up to date.
Supervisory Responsibilities
  • This job has no direct reports.