Customer Service Representative

4 weeks ago

san luis, United States Advanced Call Center Technologies, LLC. Full time

Thursday, October 24, 2024

Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career.  We succeed together  In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers. 

We offer:

  • Opportunities to advance within
  • Flexible schedules
  • Tremendous bonus opportunities
  • Fantastic Supervisors and a Positive environment
  • Employee Owned- You will become an employee owner, once qualifications met to participate
  • Affordable benefits for you, your spouse, and/or children after 90 days
  • Paid time off and paid holidays after 90 days

Join a team where your work matters.  We treat each interaction as an opportunity to strengthen loyalty to the clients we serve. You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP) -- an added long-term savings benefit that is completely paid for by ACT. The ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer.  At Advanced Call Center Technologies (ACT), we are 100% owned by our employees. When our company does well, our employees share in the rewards through our Employee Stock Ownership Plan (ESOP.) 

Position Summary:

We will empower you to provide best in class service  Customer Service Representatives use their excellent communication and interpersonal skills with customers.  In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities:

  • Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
  • Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
  • Multi tasks to document while speaking with the consumer.
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.
  • Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Is consistently at work and on time
  • Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Other duties as requested by management

Minimum Qualifications

Must be able to successfully pass criminal background check

Data entry and basic computer skills

Previous Call Center experience or assisting customers preferred

Education: High School diploma or GED.

Must be able to successfully pass criminal background check

Data entry and basic computer skills

~CB

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

  • Customer Service Representative

    1 month ago

    San Luis Obispo, United States ACI Jet Full time

    The Hospitality and Experience (Customer Service Representative) position is responsible for performing all Hospitality and Experience activities for ACI Jet FBO clients and maintaining a positive and productive relationship with ACI Jet's employees, Customer Service Representative, Customer Service, Client Service, Representative, Hospitality, Retail,...

  • Customer Service Representative

    2 months ago

    San Luis Obispo, United States Waste Connections Full time

    Waste Connections - 4388 Old Santa Fe Rd [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to receive...

  • Customer Service Representative

    1 week ago

    San Luis Obispo, United States Mechanics Bank Full time

    Mechanics Bank is currently searching for a part time Customer Service Representative to join our team at our San Luis Obispo Santa Rosa Branch The Customer Service Representative is responsible for assisting customers with banking transactions and offers referrals for additional products and services. Delivers excellent customer service. Responsible for the...

  • Customer Service Representative

    5 months ago

    San Luis Obispo, United States Conversio Health Full time

    Full-time position open to join our Customer Service team as a Patient Care Coordinator. Our company is a closed-door Pharmacy and Durable Medical Equipment supplier. We are looking for energetic and positive people to provide customer service to our patients through outgoing and incoming phone contact. Our Patient Care Coordinators operate in collaboration...

  • Customer Service Representative

    1 day ago

    San Luis Obispo, California, United States Sodexo S A Full time

    Job Overview">This role is a great opportunity to join SodexoMagic, a leading provider of food and facilities management services.">About the Job">We are seeking a Customer Service Representative to work in our food service operation. As a key member of our team, you will be responsible for providing excellent customer service, operating the cash register,...

  • Customer Service Representative

    5 months ago

    San Luis Obispo, United States Waste Connections Full time

    San Luis Garbage, a Waste Connections company is looking for a Customer Service Representativeto join the team at our location inSan Luis Obispo, CA. This is a Monday - Friday position working 8AM - 4:30PM. Starting pay will be $20-22/hour. The pay range for this job category is $20-26/hour. We offer regular wage increases, great family benefits, stable...

  • Customer Service Representative

    3 weeks ago

    San Luis Obispo, United States Waste Connections Full time

    San Luis Garbage, a Waste Connections company is looking for a Customer Service Representativeto join the team at our location inSan Luis Obispo, CA. This is a Monday - Friday position working 8AM - 4:30PM.Starting pay will be $20-22/hour. The pay range for this job category is $20-26/hour. We offer regular wage increases, great family benefits, stable...

  • Customer Service Representative

    4 weeks ago

    San Luis Obispo, United States Waste Connections Full time

    San Luis Garbage, a Waste Connections company is looking for a Customer Service Representativeto join the team at our location inSan Luis Obispo, CA. This is a Monday - Friday position working 8AM - 4:30PM.Starting pay will be $20-22/hour. The pay range for this job category is $20-26/hour. We offer regular wage increases, great family benefits, stable...

  • Customer Service Representative

    5 months ago

    San Luis Obispo, United States Waste Connections Full time

    San Luis Garbage, a Waste Connections company is looking for a Customer Service Representative to join the team at our location in San Luis Obispo, CA. This is a Monday - Friday position working 8AM - 4:30PM. Starting pay will be $20-22/hour. The pay range for this job category is $20-26/hour. We offer regular wage increases, great family benefits, stable...

  • Customer Service Representative

    2 weeks ago

    San Luis, United States Advanced Call Center Technologies Full time

    Saturday, November 23, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice of the company, through positive...

  • Customer Service Representative

    2 weeks ago

    san luis, United States Advanced Call Center Technologies, LLC. Full time

    Saturday, November 23, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career.  We succeed together!  In this role you will be the voice of the company, through...

  • Customer Service Representative

    2 weeks ago

    san luis, United States Advanced Call Center Technologies, LLC. Full time

    Saturday, November 23, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career.  We succeed together!  In this role you will be the voice of the company, through...

  • Customer Service Representative

    4 weeks ago

    San Luis, United States Advanced Call Center Technologies Full time

    Thursday, October 24, 2024 Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career.  We succeed together!  In this role you will be the voice of the company, through...

  • Retail Customer Service Representative

    2 days ago

    San Diego, California, United States Veterans Canteen Service - VCS Full time

    Are you looking for a career that offers a better work-life balance? Do you want to join a dynamic team that puts veterans first? Look no further than Veterans Canteen Service - VCS! We are currently seeking a Retail Customer Service Representative to join our team in our cafes and retail markets.About the Role:You will be responsible for providing...

  • Customer Service Representative

    3 days ago

    San Antonio, United States Rosenberg Indoor Comfort Full time

    Main Responsibilities of a Customer Service Representative Serves customers by providing all necessary service and product information. Resolves service and product problems. Ensures customer satisfaction and pleasant user experience. Customer Service Representative Job Description We are looking for an experienced and seasoned customer service...

  • Customer Service Representative

    4 weeks ago

    San Antonio, United States Trane Technologies, plc Full time

    Trane Technologies in San Antonio is hiring a Customer Service Representative to join our team. In this role you will deliver positive customer service experience and sales solutions to our customers while meeting financial and business goals and obj Customer Service Representative, Customer Service, Account Manager, Representative, Sales, Retail, Technology

  • Customer Service Representative

    5 months ago

    San Jose, United States Pool Full time

    The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptio Customer Service Representative, Customer Service, Representative, Sales, Business Partner, Retail

  • Customer Service Representative

    5 months ago

    San Lorenzo, United States NGM Marketing Full time

    Next Generation Marketing is seeking someone a bright and motivated candidate to add value to our retail marketing and customer service teams! We have a robust history of driving successful marketing and promotions strategies that have always taken our client's footprint to the next level. The primary purpose of the Customer Service Representative is to meet...

  • Customer Service Representative

    4 months ago

    San Jose, United States Medical Professionals Full time

    We are looking for an upbeat, dynamic, and friendly Customer Service Representative to join us. This rewarding position will maximize your strengths and skills while helping others live healthier, longer lives. This position is a great opportunity fo Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    3 days ago

    San Diego, United States Atlas Vision Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Atlas Vision in San Diego, CA. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience on a daily basis.This role is an on-site, in person customer...