Customer Service Representative- Covington, KY KY
2 weeks ago
Job Description:
The Role
Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity s valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more\u00A0
What to expect\u2026\u00A0
As a new CRA, you ll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, you ll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE\u00AE, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we re here to support you every step of the way
2. Skill Development\u00A0
In the following months, you ll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.\u00A0
3. Proficiency
As you gain confidence and proficiency in serving customers, you ll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
- Aptitude and dedication to complete the FINRA SIE \u00A0\u00AE, Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
- Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
- A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. \u00A0
- Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
- \u00A0A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
- Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
- Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.
The Team
Our Greatest Asset is Our People
We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.
(Learn More)\u00A0\u00A0
Fidelity Investments does not offer work visas for this role
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.
Join Us
At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a
Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,
detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.We invite you to Find Your Fidelity at
fidelitycareers.com.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to
accommodations@fmr.com.-
Clinical Leadership Professional
6 days ago
Covington, Kentucky, United States FCS, Inc Full timeJob Title: Clinical Leadership Professional - Covington, KYCompany Overview:FCS, Inc is seeking an experienced professional to fill the role of Director of Clinical Intervention. This position will be based near Covington, KY.Salary:$93,000 - $110,000 per year (estimated)Job Description:We are looking for a skilled and motivated individual with leadership...
-
Full Time Special Education Teachers
2 months ago
Covington, United States Sunbelt Staffing Full timeJob DescriptionJob DescriptionMinimum 1+ years special education experience required.Sunbelt is recruiting forSpecial Education Teachersnear the Covington, KYarea for a contract position. These positions are for the 24/25 school year!. Special Education Teacher opportunities are in high demand in the Covington, KY area and our client is excited to set up...
-
Covington Legal Professional
5 days ago
Covington, Kentucky, United States City of Covington Full timeAbout the OpportunityWe are seeking a highly skilled and experienced Legal Professional to join our team in Covington, KY. As an Assistant City Solicitor, you will play a vital role in supporting the City Solicitor in handling legal matters related to the City's day-to-day operations.
-
Dental Hygienist
1 month ago
Covington, United States Titan Placement Group Full timeDental HygienistDental Hygienist need in Covington, KY Welcome to Covington, Kentucky! Founded in 1815, Covington is the largest city in Northern Kentucky and has the largest number of National Register historic districts (16), for a city its size, in the state of Kentucky. Covington is well known for its historic neighborhoods including Licking-Riverside,...
-
Licensed Therapist Position in Covington, KY
6 days ago
Covington, United States FCS, Inc Full timeLicensed Clinical Social Worker (LCSW) PositionAn exciting opportunity awaits a skilled LCSW/LPCC to join our team at an outpatient facility in Covington, KY.About the RoleAs a full-time Licensed Clinical Social Worker, you will have the chance to work with a diverse lifespan population, providing expert support and care. Our collaborative environment...
-
Covington, Kentucky, United States FCS, Inc Full timeAt FCS, Inc., we are seeking a seasoned Clinical Leader to join our team as the Director of Clinical Intervention. Located in Covington, KY, this full-time position offers a competitive compensation package and an opportunity to make a meaningful impact.About the Role:We are looking for a highly motivated and experienced professional with strong leadership...
-
Compunnel Inc. | Java Cloud Engineer
1 week ago
covington, United States Compunnel Inc. Full timeJob: Java Cloud EngineerLocation: Covington, KY is a strong preference. Will consider Westake, TX after exhausting Covington area.Duration: 1 year plusSkillset:Java, Spring Boot, Jenkins Application development on Public Cloud - AWS Managed Services - API Gateway, Step Function, S3, ALB, Route53, Serverless Framework/LambdaDevOps CI/CD tools like Terraform,...
-
Compunnel Inc. | Java Cloud Engineer
4 days ago
covington, United States Compunnel Inc. Full timeJob: Java Cloud EngineerLocation: Covington, KY is a strong preference. Will consider Westake, TX after exhausting Covington area.Duration: 1 year plusSkillset:Java, Spring Boot, Jenkins Application development on Public Cloud - AWS Managed Services - API Gateway, Step Function, S3, ALB, Route53, Serverless Framework/LambdaDevOps CI/CD tools like Terraform,...
-
Covington, Kentucky, United States FCS, Inc Full timeAbout FCS, Inc.We are seeking a skilled and experienced Senior Clinical Director to join our team at FCS, Inc. in Covington, KY. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight to our clinical programs.Job SummaryThe successful candidate will have a strong background in clinical leadership and...
-
DoorDash | Food Delivery Driver
6 days ago
covington, United States DoorDash Full timeDo you have a car, scooter or motorcycle? Do you know Covington, KY like the back of your hand? Then get paid good money just for delivering delicious food to hungry locals whenever you have some spare time. DoorDash lets you decide when you want to work. That’s why hundreds of people are choosing to become Dashers every week - as a Dasher, you will...
-
Early Childhood Education Specialist
4 days ago
Covington, Kentucky, United States Learning Grove Full timeJob SummaryWe are seeking an Early Childhood Education Specialist to join our team at Learning Grove in Covington, KY. This is a full-time position that requires the ability to work with children from infancy to school age and provide high-quality education and care.Key Responsibilities:Assist in developing and implementing lesson plans that cater to the...
-
Covington, United States Cross Country Locums Full timeJob DescriptionWe are seeking a primary care physician to join our team at Cross Country Locums. This is an excellent opportunity for a medical professional to provide high-quality patient care in a light schedule and patient load setting.Scope of WorkProvide episodic, preventative, and acute healthcare to patientsConduct histories and physical exams,...
-
Customer Service Representative- Covington, KY
2 weeks ago
Covington, United States Fidelity Investments Full timeJoin our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In Customer Service Representative, Customer Service, Representative, Retail, Insurance
-
Covington, United States Fidelity TalentSource LLC Full timeHave you got the right qualifications and skills for this job Find out below, and hit apply to be considered. Job Description: The Role Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill...
-
Covington, United States Fidelity TalentSource LLC Full timeIf your skills, experience, and qualifications match those in this job overview, do not delay your application. Job Description: The Role Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill...
-
Covington, United States Fidelity TalentSource LLC Full timeTransaction ProcessorFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Transaction Processor to work in Covington, KY!The RoleDo you enjoy problem solving and working in a fast-paced office environment? Join us in Inbound Operations where you will be part of a business...
-
Covington, United States Fidelity TalentSource LLC Full timeTransaction Processor Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Transaction Processor to work in Covington, KY! The Role Do you enjoy problem solving and working in a fast-paced office environment? Join us in Inbound Operations where you will be part of a...
-
covington, United States Fidelity TalentSource LLC Full timeTransaction Processor Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Transaction Processor to work in Covington, KY! The Role Do you enjoy problem solving and working in a fast-paced office environment? Join us in Inbound Operations where you will be part of a...
-
covington, United States Fidelity TalentSource LLC Full timeJob Description:The RoleJoin our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service...
-
Covington, United States Fidelity TalentSource LLC Full timeHave you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Job Description:The RoleJoin our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill...
