Inside Sales Manager

7 days ago


Alpharetta, United States Robert Half Full time
Job DescriptionJob Description

We are currently looking for an Inside Sales Manager to be based in our Alpharetta, Georgia location. In this role, you'll be in charge of a team dedicated to outbound call center sales, focusing on setting appointments and generating leads.


Responsibilities:


• Managing a team of outbound call center representatives, providing mentorship and motivation to meet and exceed appointment-setting goals.

• Tracking key performance metrics such as call volume, conversion rates, and appointment-setting success, and providing regular reports to senior management.

• Developing and implementing training programs for enhancing team performance. This includes onboarding for new hires and ongoing skills development.

• Collaborating with senior leadership to develop and execute strategies aimed at increasing the efficiency and effectiveness of outbound call center operations.

• Ensuring high standards of customer service and compliance with company policies and procedures, conducting regular quality assessments and providing feedback for improvement.

• Identifying and implementing process improvements to streamline operations, reduce costs, and enhance overall productivity.

• Setting clear performance goals and KPIs for the team, monitoring progress and adjusting strategies as needed to achieve objectives.

• Working closely with clients and internal stakeholders to understand their needs and align the call center’s activities with their expectations.

• Proven experience in Inside Sales is a must.
• Extensive knowledge and skills in Sales Management are required.
• Previous experience managing a High Volume Call Center is essential.
• Bachelor's degree in Business Administration or a related field is preferred.
• Strong leadership skills and the ability to motivate a sales team.
• Excellent communication and negotiation skills.
• Proficient in using various CRM software and Microsoft Office Suite.
• Proven ability to meet and exceed sales targets.
• Ability to handle and resolve customer complaints effectively.
• A thorough understanding of the wholesale distribution industry.
• Ability to develop and implement effective sales strategies.
• Strong analytical skills to understand market trends and sales data.
• Exceptional customer service skills.
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