Lifecycle Refresh

Duration

7

Duration Unit

Month(s)

Req Description

Description

 is a leading IT services provider, headquartered in Cleveland, OH with a large presence in West Michigan. They have a great reputation for supporting many enterprise level customers within the End User Technology space within our community.  specializes in being an endpoint management organization. They provide organizations with technology endpoints and have a suite of services to configure, deploy, manager, support, and recycle. TEKsystems is a partner to in bringing the right technology talent to meet their continued growth efforts. MCPc takes pride in having a great culture where individuals can grow their career in the field.

We are currently looking for 6 great technicians that can step into the ) environment and help support their life cycle refresh upgrade project enterprise wide for technology hardware. General technical competency is important. Equally important is someone who is customer service focused, positive mindset, attention to detail, and high reliability. The technical process for upgrading devices for LCR (lifecycle refresh) can be taught. At the basic level, technicians will be responsible for running an SCCM script and anything more complicated would get kicked to leads. This position will support the employees (doctors, nurses, staff, etc.) and will upgrade devices at various hospitals / sites in the area. This is a great opportunity for someone to gain valuable information technology experience with leading employers.

Enterprise Req Skills

Hard drive, desktop, Life Cycle Refresh, PC technician, desktop support, Windows 10, POS, troubleshoot, Lenovo, Surface, deployment,customer service oriented,Windows

Job Title

Lifecycle Refresh Technician

Top Skills Details

1. Experience installing devices such as desktops and laptops (6+ months preferred)
2. Experience with pc hardware troubleshooting and imaging at the end user level (6+ months preferred)
3. Proven work experience of providing end user customer support in a professional enterprise environment (6+ months preferred)

Worksite Address

,Grand Rapids,Michigan,United States,49503

Additional Information

Mileage reimbursement for travel to and from locations during work hours.
Many times these techs are not able to get into specific areas of the hospital (OP rooms, specialty areas) during regular business hours so techs need to be flexible from day to day.

This role will be scripted so candidates must have a strong technical aptitude as well has a high customer service focus. They will want candidates with good technical skills and high communication. Cultural fit and personality are keys to success in this environment.

Drug Test Required

true

Experience Level

Entry Level

External Communities Job Description

A large enterprise company in the West MI area is seeing significant growth and we are supporting that growth by hiring top talent for project based IT infrastructure implementation work.

Work Environment

WORK ENVIRONMENT

The work environment for these resources will be mostly in clinical locations for. Technician must be able to adapt to the environment they are in and provide a high level of customer service. Sometimes these techs are in Operating Rooms, patient rooms, specialty areas.

Additional Skills Tags

customer service oriented,Windows

Additional Skills & Qualifications

It is very important that individuals research MCPc prior to being submitted and interviewing for the role. Info regarding MCPc to review below:

https://www.mcpc.com/about/meet-mcpc/
https://www.mlive.com/news/grand-rapids/2022/12/technology-company-brings-energy-hope-to-underserved-grand-rapids-neighborhood.html

Business Qualification

Impact to the Internal/External Customer

End users such as Doctors, Nurses and executive management will all benefit from the work our technicians will do. By installing new technology and providing end user support, users will be able to perform daily tasks faster and easier and allow them to provide a high level of patient care.

Why is Position Open?

Business Challenge

 decided to move their life cycle refresh to an annual project to avoid the high volumes of devices every 3 years.