Landscape Account Manager

7 days ago

Loxahatchee Groves, United States W3Global Inc. Full time
Job DescriptionJob Description

Full job description

The Account Manager serves as the primary contact for our Landscape Maintenance customers. They are the face of the company and focus on building and maintaining long-term partnerships.

Our Account Managers are responsible for managing and enhancing their portfolio of Landscape Maintenance accounts, including communicating with crews to maintain Excellent Quality, Customer Satisfaction, and Account Retention.

DETAILED DESCRIPTION

  • Act as clients' primary contact and advocate to ensure customer satisfaction. Develop and maintain long-term client partnerships to ensure expectations are met and issues are resolved throughout the cycle of the contract.

  • Identify jobsite priorities that meet short-term and long-term client goals.

  • Actively promote weekly/monthly property inspections with customers.

  • Execute landscape quality audits to provide enhancement and/or maintenance opportunities to the client and to provide feedback to the production team to promote excellent jobsite quality.

  • Create client proposals, contracts, recommendations, and estimates that achieve targeted revenue goals.

  • Provide support on collection of accounts receivables.

  • Provide effective organizational leadership, management, and communication between client and production team.

  • Participate in the contract review and renewal process with the leadership team.

  • Demonstrate understanding and collaborate with the leadership team, production team, and administrative team to ensure profitability goals are in alignment with budget for subcontracted services, materials, equipment, projects, labor management, etc. To improve bottom line.

  • Monitor operation expenses by reviewing financial reports and providing avenues to improve the company's bottom line.

  • Help identify and participate in on-site take-offs for new business development opportunities.

  • Assist the team in recruiting, hiring, disciplinary action, training and mentoring of crew members.

  • Handle high-level conflict and provide resolutions that are beneficial to the client without negatively impacting the operation.

  • Assist in ordering material and supplies for projects in a timely fashion.

  • Supports and promotes company standards including company culture, company goals and objectives, and state and federal laws or regulations.

JOB REQUIREMENTS

  • 3 years of field/account management experience preferred.

  • Bachelor's degree preferred.

  • Prior experience is ideal; but not required.

  • Professional appearance and demeanor

  • Valid Florida driver's license with clean driving record.

  • Ability to pass a background check and drug test.

  • Computer skills: proficient in Microsoft Word, Excel, Outlook, & Aspire.

  • Basic Mobile App knowledge to create work tickets.

  • Knowledge of landscape processes, equipment, and safety guidelines.

  • Foundation in landscape maintenance and design knowledge.

  • Extensive infield experience for understanding crew workloads, budgets, and hours to complete tasks.

KEY PERFORMANCE METRICS

  • Safety

  • Pivotal crew member development

  • Pivotal crew member retention

  • Performance to budget

  • Accuracy of reporting

  • Project profitability

  • Knowledge of turf and plant material specific to Florida.

  • Knowledge of insects and disease specific to Florida.

JOB TYPE: FULL-TIME

SCHEDULE: Monday to Friday

SUPPLEMENTAL PAY TYPES: Commission based on Ancillary and New contract sales & Bonus opportunities

BENEFITS

  • Competitive salary

  • Medical coverage

  • Paid Time Off with additional paid holidays

  • Mentoring and skill development

  • Company car

  • Health insurance

Ability to Relocate: Loxahatchee, FL: Relocate before starting work (Required)

Work Location: In person

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