IT Help Desk Specialist

3 days ago


Greenfield, United States Insight Global Full time
Job DescriptionJob Description

Insight Global is looking for a Help Desk Specialist in the Greenfield, IN area Below is more information of what we're looking for in a candidate along with the day-to-day responsibilities in the role:

Desired Skills & Experience:

  • 1-2 years of experience in IT support, particularly in a Microsoft environment
  • Proficiency with Microsoft Windows OS, Office 365, and other desktop applications
  • Basic understanding of network concepts such as TCP/IP, DHCP, and DNS
  • Experience with troubleshooting hardware, software, and network issues in a factory or fast-paced environment

Plusses:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications are preferred.

Day-to-Day:

Insight Global is seeking a Help Desk Support Specialist to support a client in Greenfield, Indiana. This role involves providing first-line technical support for users, addressing issues related to Microsoft environments, and troubleshooting hardware and software problems on various devices. Responsibilities include monitoring and maintaining network infrastructure, setting up and maintaining desktop computers and peripherals, and collaborating with other IT sections to resolve complex issues. The position also requires maintaining and improving documentation, optimizing processes, and delivering excellent customer service. Qualifications include an associate’s degree in IT or a related field, 1-2 years of IT support experience, proficiency with Microsoft products, and relevant certifications. Strong communication and problem-solving skills are essential, along with the ability to work effectively in a fast-paced factory environment.

***Compensation: up to 22/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Company DescriptionDivision-D is an omnichannel digital media partner serving both agencies and brands. We provide a full-service approach for our clients executing strategic media campaigns across a variety of digital channels with highly advanced audience targeting, premium inventory partnerships, and impactful ad formats at scale.

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