Customer Service Specialist

5 days ago

Fremont, United States AppleOne Full time
Job DescriptionJob DescriptionAre you a proactive and customer-focused professional with a knack for problem-solving and excellent communication skills? Join our team as a **Customer Support Specialist**, where you'll play a vital role in ensuring customer satisfaction and operational efficiency.

Key Responsibilities:
Customer Interaction:
Answer and triage customer phone calls through our support “hunt group,” providing solutions and addressing inquiries promptly.

Transaction Management:
Process sales quotations and orders, including data entry, lifecycle management, scheduling adjustments, and customer notifications.

Customer Records:
Maintain accurate and up-to-date customer information, documenting interactions and ensuring all responses align with customer expectations.

Cross-Functional Collaboration:
Act as the primary liaison between customers and internal teams, relaying customer requirements and coordinating with sales and operations teams.

Team Engagement:
Participate in team meetings, training sessions, and continuous improvement projects to enhance customer support services.

What We’re Looking For:
Exceptional communication and interpersonal skills.
Strong organizational abilities with attention to detail.
Proficiency in managing sales transactions and maintaining customer databases.
Ability to collaborate effectively across teams and take ownership of customer issues.
A proactive mindset with a commitment to continuous improvement.

Preferred Qualifications:
Experience in customer service or support roles.
Familiarity with CRM systems and sales transaction management tools.
Ability to multitask and thrive in a fast-paced environment.

Why Join Us?
We value individuals who are dedicated to providing outstanding customer service and contributing to a positive team environment. In return, we offer competitive compensation, growth opportunities, and a supportive workplace culture.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1028

Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r
\r
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r
\r
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.

  • Customer Service Specialist, General Markets

    2 months ago

    Fremont, United States Swagelok Northern California Full time

    Customer Service Specialist, General MarketsDepartment: Customer Service Employment Type: Full Time Location: Swagelok Northern California Compensation: $28.00 - $32.00 / hour Description At Swagelok Northern California, Customer Service Specialists form a key connection between our customers and our company. This is initially achieved through providing...

  • Customer Service Specialist

    6 days ago

    Fremont, California, United States InGenesis Full time

    Job OverviewInGenesis is seeking a talented Customer Service Specialist to work in a fast-paced medical setting. As a key member of our team, you will provide exceptional customer service to patients and support the front desk operations.Key ResponsibilitiesProvide administrative support to the front desk team, including answering phone calls, responding to...

  • Customer Service Representative

    6 days ago

    Fremont, California, United States O'Reilly Auto Parts Full time

    Job Title: Customer Service RepresentativeAbout the Role:The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.Key Responsibilities:Lead store...

  • Bilingual Customer Service

    2 weeks ago

    Fremont, United States Staff My Agency Full time

    FARMERS INSURANCE - Bilingual Customer Service Representative: Do you have a passion for customer care and a flair for understanding the needs and motivations of people? If so, we want you on our team! As our Bilingual Customer Service Specialist, you'll work to inspire customer loyalty and significantly enhance the overall FARMERS Insurance customer...

  • Customer Experience Specialist

    2 days ago

    Fremont, Nebraska, United States Sally Beauty Full time

    Sally Beauty is seeking a talented individual to fill the role of Customer Experience Specialist. As a key member of our team, you will be responsible for building strong relationships with customers and providing them with exceptional service. Key Responsibilities:Recommend additional and complementary products to customers based on their needs and...

  • Licensed Bilingual

    1 month ago

    Fremont, United States Staff My Agency Full time

    FARMERS INSURANCE - Bilingual (Mandarin) Customer Service Representative: Do you have a passion for customer care and a flair for understanding the needs and motivations of people? If so, we want you on our team! As our Bilingual Customer Service Specialist, you'll work to inspire customer loyalty and significantly enhance the overall FARMERS Insurance...

  • Licensed Bilingual

    1 month ago

    Fremont, United States Staff My Agency Full time

    FARMERS INSURANCE - Bilingual (Chinese) Customer Service Representative: Do you have a passion for customer care and a flair for understanding the needs and motivations of people? If so, we want you on our team! As our Bilingual Customer Service Specialist, you'll work to inspire customer loyalty and significantly enhance the overall FARMERS Insurance...

  • Customer Service Rep

    3 months ago

    Fremont, United States Oldcastle BuildingEnvelope Full time

    Job Highlights Earn $21 per hour Full Time Overtime Opportunities Advancement Opportunities DailyPay Partners (Work Today, Get Paid Tomorrow) Here's What You'll Get To DoMaintain broad knowledge of clients, products, and services of the organization Document customer interactions and transactions Accurately process phoned, faxed, and e-mailed quotes and...

  • Customer Service

    4 months ago

    Fremont, United States Hobby Lobby Full time

    **Job Title:** Customer Service Representative **Overview:** Hobby Lobby is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. Our ideal candidate will provide exceptional service to our customers, ensuring their shopping experience is pleasant and efficient. As a Customer Service Representative, you...

  • Field Service Operations Specialist

    3 weeks ago

    Fremont, California, United States Mattson Technology Full time

    Job SummaryAs a Field Service Operations Specialist at Mattson Technology, you will be responsible for installing, calibrating, repairing, and maintaining equipment at customer sites. You will also troubleshoot electrical/electronic systems, assemblies, and subassemblies, and perform equipment upgrades as needed. Additionally, you will develop strong...

  • Customer Service

    2 months ago

    Fremont, United States Hy-Vee Full time

    Hy-Vee - E 23rd Street [Retail Associate / Team Member] As a Customer Service Clerk at Hy-Vee, you'll: Weigh postal packages, run mail through meters, process certified, express, UPS, registered, and insured mail; Process Western Union orders; Sell money orders, cash payroll, personal, ADC, and social security checks; Sign on postal department, break down,...

  • Service Delivery Specialist

    7 days ago

    Fremont, California, United States Tesla Full time

    Electrify Your Career with TeslaWe are seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our service delivery team, you will be responsible for ensuring that our customers receive exceptional service and support.About the RoleThis is an exciting opportunity for a motivated and results-driven individual to take on a...

  • Customer Service Representative

    2 weeks ago

    Fremont, United States Essential Personnel Inc Full time

    Are you a people person with excellent communication skills? If so, we have the perfect job for you! Our client is seeking a Customer Service Representative to join their call center team in providing exceptional service to customers. If you are pass Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service

  • Customer Service Representative

    4 weeks ago

    Fremont, California, United States Walgreens Full time

    Job Summary: As a Customer Service Associate at Walgreens, you will provide exceptional customer experiences and contribute to the success of our retail sales team. Key responsibilities include:Deliver a distinctive and delightful customer experienceRegister sales on assigned cash registers and provide customers with courteous, fair, friendly, and efficient...

  • Customer Service Representative

    3 days ago

    Fremont, Michigan, United States Walmart Full time

    Walmart is seeking a Customer Service Representative to join their retail team. As a key member of the General Merchandise team, you will be responsible for ensuring customer orders are filled accurately and efficiently. This role requires strong communication skills and the ability to work in a fast-paced environment.The ideal candidate will have excellent...

  • Customer Service Professional

    7 days ago

    Fremont, California, United States AppleOne Full time

    Job OverviewWe are seeking a skilled Customer Service Administrator to join our team in the Fremont area. As a Customer Service Administrator, you will be responsible for managing customer interactions, sales quotations, and orders. Excellent communication and computer skills are essential for success in this role.About ActOne GroupActOne Group is a leading...

  • Customer Service Ambassador

    6 days ago

    Fremont, California, United States Western Veterinary Partners Full time

    Job SummaryWe are seeking a Clinic Customer Service Representative to provide exceptional patient care and customer service in a fast-paced veterinary clinic environment. This role involves managing appointment scheduling, processing financial transactions, and providing essential information about our services.About UsMission Valley Veterinary Clinic is a...

  • Customer Service Representative

    4 weeks ago

    Fremont, United States TEKsystems Full time

    Job DescriptionJob DescriptionTEKsystems is hiring for customer service representatives to join our client's team onsite in Fremont! Description:Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefitsUtilize healthcare information systems to research issues for customers...

  • Customer Service Representative

    3 days ago

    Fremont, California, United States Which Wich Superior Sandwiches Full time

    Join us at Which Wich Superior Sandwiches as a Customer Service Representative! In this role, you will take guest orders, recommend extras, confirm orders, and provide a quick and superior payment experience. You will also ensure superior sandwiches and service.Responsibilities include:Taking guest orders accuratelyOffering suggestions for additional...

  • Customer Service Ambassador

    1 week ago

    Fremont, California, United States Wal-Mart Stores , Inc. Full time

    Job Overview: As a Customer Service Ambassador at Walmart, you will play a pivotal role in ensuring our customers have a positive experience when they visit our stores. This involves greeting and thanking customers with a smile, answering their questions, and providing assistance as needed.Salary Range: The estimated hourly wage for this position is $16.00...