Medical Records Clerk
1 week ago
Responsibilities:
• Facilitate the receipt, processing, and fulfillment of medical records requests from various parties including patients, healthcare providers, and legal entities.
• Ensure the accuracy and completeness of medical information requested, adhering to established protocols and guidelines.
• Deliver exceptional customer service through various channels such as phone, email, and in-person interactions.
• Handle inquiries related to medical records, including providing updates on status, request forms, and release authorizations.
• Uphold strict confidentiality of patient information in line with HIPAA regulations and organizational policies.
• Follow all relevant privacy and security protocols when handling, storing, and transmitting medical records.
• Keep accurate documentation of all interactions, requests, and relevant information in the electronic health record (EHR) system.
• Maintain organized and up-to-date records of all processed medical record requests.
• Identify and resolve issues related to medical records requests, including missing information, incomplete forms, and special handling instructions.
• Liaise effectively with clinical and administrative staff to ensure timely retrieval and delivery of medical records.
• Perform quality checks on processed medical records to ensure accuracy, completeness, and compliance with regulatory standards.
• Stay informed about updates in healthcare regulations and compliance standards, attending relevant training sessions as needed.• Proficiency in Data Entry is required
• Ability to Perform Data Entry tasks accurately and efficiently
• Strong Customer Service skills are necessary
• Prior experience with handling Medical Records is preferred
• Familiarity with the operations of a Medical Records Department is beneficial
• Knowledge of Electronic Medical Record (EMR) systems is essential
• Experience with EMR - Electronic Medical Records system is a big plus
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