Customer Service Representative
6 days ago
Responsibilities:
• Efficiently handle and resolve customer inquiries
• Maintain comprehensive and organized records of customer interactions
• Process warranty claims with precision and promptness
• Collaborate with internal teams to expedite claim resolution
• Provide top-notch technical support to customers, addressing issues related to equipment functionality and troubleshooting
• Communicate effectively with customers through various platforms such as phone, email, etc.
• Assist in identifying recurring technical issues and recommend solutions or product improvements
• Ensure a positive customer experience by addressing concerns promptly and professionally
• Use Microsoft Excel and Word to track customer interactions and manage data entry tasks
• Schedule appointments and manage inbound and outbound calls effectively.• Proficiency in answering inbound calls, with a focus on maintaining a positive and detail-oriented demeanor.
• Prior experience in a call center customer service environment is highly desirable.
• Strong commitment to delivering exceptional customer service.
• Accuracy and speed in data entry tasks.
• Ability to manage email correspondence effectively and detail-oriented.
• Skills in both inbound and outbound calls are required.
• Competency in Microsoft Excel for data analysis and reporting.
• Proficiency in Microsoft Word for document creation and editing.
• Experience with order entry, ensuring accuracy and timeliness.
• Ability to schedule appointments efficiently, taking into account the needs and availability of all parties involved.
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