Claim Resolution Specialist-Bilingual English/Spanish
2 months ago
Responsibilities:
• Handle customer escalations via phone calls, emails, and text chats, providing accurate information in a timely manner.
• Conduct thorough research and analysis to resolve customer requests, inquiries and concerns.
• Maintain high levels of productivity, service and quality standards.
• Demonstrate the ability to make appropriate decisions and solve problems while providing a pleasant phone experience for the caller.
• Navigate multiple system applications effectively to ensure efficient customer service.
• Take ownership and accountability in handling customer requests professionally.
• Learn and comply with corporate policies, regulatory standards, business processes and procedures.
• Provide status updates and other necessary information to customers regarding their Voluntary Benefits claims.
• Work collaboratively with team members to streamline processes and improve customer experience.
• Handle additional tasks and projects as assigned by the team lead or manager.• Proficiency in both English and Spanish languages is required
• Excellent customer service skills and prior experience in a customer-facing role
• Strong communication skills, both written and verbal
• Familiarity with Microsoft suite including Excel, Word, and Outlook
• Ability to manage inbound and outbound calls professionally and efficiently
• Experience with email correspondence in a professional setting
• Knowledge of claim administration and resolution procedures
• Understanding of policy, practices, and benefit functions
• Ability to research and gather information effectively
• Experience with cloud technologies and web apps
• Training experience or ability to train others
• Demonstrated ability to build strong relationships with partners and maintain client relations
• Ability to close claims effectively and in a timely manner
• High level of productivity and ability to manage time effectively
• Understanding of Microsoft's 'About Time' software is considered an asset.
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Chicago, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering an opportunity for a Claim Resolution Specialist-Bilingual English/Spanish in the industry of customer service located in Chicago, Illinois, United States. This role provides a chance to work in a hybrid work environment, giving you the flexibility to work remotely if necessary. As a Claim Resolution Specialist,...
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