Customer Service Representative

5 days ago


North Charleston, United States Robert Half Full time
Job DescriptionJob Description

We are seeking a Customer Service Representative based in North Charleston, South Carolina, to join our team in the Service industry. This role offers a contract to hire employment opportunity, focusing on maintaining customer satisfaction and operational efficiencies in the HVAC sector. Must have experience with ServiceTitan


Responsibilities:


• Handle inbound telephone calls and provide professional assistance to customer inquiries.

• Schedule appointments efficiently and dispatch teams for HVAC maintenance, repairs, and replacements.

• Resolve customer complaints and issues promptly to ensure customer satisfaction.

• Accurately process customer credit applications and maintain meticulous records.

• Utilize multi-line phone systems, ensuring a pleasant phone manner at all times.

• Keep a thorough record of customer interactions, transactions, comments, and complaints.

• Utilize a job scheduler to organize and prioritize tasks for the day.

• Maintain a high typing speed (over 60 WPM) to ensure efficient data entry.

• Use knowledge of the building and construction industry to better assist customers.

• Monitor customer accounts and take appropriate action when necessary.

• Proficiency in dispatching and job scheduling, with a particular focus on HVAC systems
• Demonstrated experience in customer service, including the ability to resolve customer complaints and issues effectively
• Ability to schedule appointments and manage multiple tasks concurrently
• Typing speed of over 60 WPM
• Experience with answering multi-line phone systems and handling inbound telephone calls
• Knowledge of phone operations and professional phone etiquette
• Pleasant phone manner that enhances customer interaction
• Ability to maintain a high level of professionalism and customer service in a high-pressure environment.

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