Customer Service Representative
1 month ago
We are offering a contract to hire employment opportunity for a Customer Service Representative in Culver City, California. In this role you will work closely with Operations, Manufacturing, and Sales departments. The job function revolves around resolving customer inquiries primarily via emails and occasional calls, processing customer applications, and maintaining accurate customer records in SAGE, Shopify, and Faire. This position requires you to be on site 2 days a week.
Responsibilities:
• Efficiently handle customer inquiries via email and calls
• Process customer applications and maintain accurate records using SAGE
• Coordinate with the Operations, Manufacturing, and Sales teams to resolve customer issues
• Handle order entries and schedule appointments for customers
• Provide excellent customer service and maintain a high level of professionalism
• Utilize Microsoft Excel and Word for data entry and record management
• Manage replacements orders and invoice requests from customers
• Monitor customer accounts and take appropriate action as necessary
• Work proficiently with Shopify and Faire for customer service-related tasks
• Answer inbound and outbound calls as part of the customer service process.
• Proficiency in using Microsoft Excel and Microsoft Word• Experience in answering inbound calls and making outbound calls
• Prior work experience in a call center focused on customer service
• Strong data entry skills
• Ability to handle email correspondence professionally and effectively
• Familiarity with order entry procedures
• Can effectively schedule appointments
• Shopify platform experience
• Excellent customer service skills, including the ability to resolve customer issues promptly and professionally.
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