Customer Service

3 weeks ago

Burlington, United States BCForward Full time
Job DescriptionJob Description

**Job Summary:**
The Call Center/Customer Service Specialist is responsible for interacting with customers to provide information in response to inquiries about products and services, as well as resolving complaints. The specialist’s primary duties include determining the customer’s issue, offering possible solutions, and providing follow-up as necessary. Customer service agents may handle inbound or outbound calls, or a combination of both, and will also assist with lab work as part of the role.

**Key Responsibilities:**
- Respond to inbound customer inquiries via phone, email, or chat regarding products, services, or patient-related issues.
- Notify customers of any issues or problems related to their account or patient status and offer solutions or next steps.
- Resolve customer complaints or direct them to the appropriate department for further investigation or action.
- Accurately document customer interactions, including inquiries, complaints, and actions taken in the system.
- Ensure all customer interactions are logged and tracked for follow-up.
- Assist with lab work by pulling priority samples and delivering them to the testing bench as required.
- Maintain a high level of professionalism, patience, and efficiency when managing customer concerns.
- Handle sensitive patient and customer data with confidentiality and compliance with all relevant guidelines and regulations.
- Collaborate with internal departments to provide excellent service and resolve issues in a timely manner.

**Skills & Qualifications:**
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- High attention to detail and accuracy in documenting customer information.
- Ability to remain calm and professional when handling difficult or sensitive situations.
- Ability to manage time effectively and work independently.
- Previous experience with data entry, MS Outlook, and other computer applications.
- Comfort with multi-tasking and managing multiple systems or tasks simultaneously.
- Basic lab handling skills (preferred).

**Education & Experience:**
- High school diploma or GED required.
- 0-2 years of customer service experience preferred.
- Previous experience in a call center or customer-facing role is a plus.
 

Company DescriptionAbout BCforward
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receivCompany DescriptionAbout BCforward\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.\r
BCforward is an equal-opportunity employer. All qualified applicants will receiv

  • Customer Service Director

    4 weeks ago

    Burlington, Vermont, United States Hannaford Full time

    Customer Service Leader Role at HannafordAs a Customer Service Leader at Hannaford, you will be responsible for providing exceptional customer service and ensuring that store office functions are completed accurately and on time. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain high standards of...

  • Customer Service Specialist

    3 weeks ago

    Burlington, United States Randstad North America, Inc. Full time

    The main function of a call center/ Customer Service Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is r Customer Service Specialist, Customer Service, Specialist, Retail, Staffing

  • Customer Service Representative

    4 weeks ago

    Burlington, New Jersey, United States Wawa Full time

    Customer Service Role at WawaAs a Customer Service Associate at Wawa, you will be responsible for providing an exceptional shopping experience for all customers. Your key responsibilities will include greeting and assisting customers, responding to their requests and complaints in a timely and courteous manner, operating the cash register, scanning items,...

  • Customer Service Representative

    1 week ago

    Burlington, United States MedTeam Staffing Full time

    This is a contract job opportunity Position: Customer Service Representative 0295 Location: Burlington NC Schedule: 8AM-5PM M-F Projected duration: 6 months + potential for perm Job code: CVDJP00030295 Benefits are available Answering client callsPull priority samplesCalling clients on test samples that cannot be completedLooking for someone who might have a...

  • Customer Service Ambassador

    4 weeks ago

    Burlington, Iowa, United States Circle K Stores, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Circle K Stores, Inc. This role involves providing exceptional customer service and support to our customers in a fast-paced retail environment. Key responsibilities include responding to customer inquiries, resolving issues, and promoting...

  • Customer Service Representative

    1 month ago

    Burlington, Massachusetts, United States BRIOHEALTH SOLUTIONS INC Full time

    Job Title: Customer Service SpecialistBrioHealth Solutions Inc. is seeking a skilled and self-motivated individual to fill the role of Customer Service Specialist. As a key member of our team, you will play a crucial role in maintaining data in our CRM support system and ensuring that our customers receive exceptional support through every interaction with...

  • Customer Service Representative

    4 weeks ago

    Burlington, Vermont, United States Domino's Full time

    Customer Service RepresentativeAt Domino's Pizza, we're looking for a customer-focused individual to join our team. As a Customer Service Representative, you'll be the face of our brand, providing exceptional service to our customers.Key Responsibilities:Answering customer calls and resolving issues in a timely and professional mannerProviding product...

  • Customer Service Representative

    4 weeks ago

    Burlington, North Carolina, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Service Team Member. As a Service Team Member, you will be responsible for providing exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.Key ResponsibilitiesCustomer Service: Provide friendly and...

  • Customer Service Liaison

    4 weeks ago

    Burlington, North Carolina, United States State Farm Insurance Full time

    Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. This role involves processing policy changes, claims, and payments accurately and efficiently, while maintaining customer records and...

  • Customer Service Representative

    1 month ago

    Burlington, Iowa, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, taking orders,...

  • Customer Service Ambassador

    1 month ago

    Burlington, United States Domino's Full time

    Job OverviewAs a Customer Service Representative at Domino's, you will be the face and voice of our brand, delivering exceptional customer experiences in-store and over the phone.Key ResponsibilitiesProvide top-notch customer service, ensuring a positive experience for every customerTake customer orders accurately and efficiently, utilizing our technology...

  • Customer Service Representative

    4 weeks ago

    Burlington, Wisconsin, United States Walgreens Full time

    Key Responsibilities:Deliver exceptional customer service, ensuring a distinctive and delightful experience for every customer.Process transactions on assigned cash registers, providing courteous, fair, friendly, and efficient checkout service.Recommend items for sale to customers, suggesting trade-up and/or companion items to enhance their shopping...

  • Customer Service Representative

    2 months ago

    Burlington, United States EcoShield Pest Solutions Full time

    Overview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...

  • Customer Service Ambassador

    4 weeks ago

    Burlington, Vermont, United States Domino's Pizza LLC Full time

    Customer Service Representative RoleAt Domino's Pizza LLC, we're seeking a talented Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through various channels.Daily Responsibilities:Engage with customers in a positive and professional manner,...

  • Customer Service Representative

    4 weeks ago

    Burlington, North Carolina, United States Food Lion Full time

    Job Summary:Food Lion is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards.Key Responsibilities:Provide prompt,...

  • Customer Service Representative

    4 weeks ago

    Burlington, Vermont, United States Citizens Financial Group, Inc. Full time

    About the Role:Citizens Financial Group, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide personalized service to customers,...

  • Customer Service Representative

    4 weeks ago

    Burlington, Vermont, United States Community Bank System Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Community Bank System, Inc. (CBSI). As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences to our customers on the banking floor.Key Responsibilities:Provide quality customer service and a positive banking...

  • Customer Service Ambassador

    4 weeks ago

    Burlington, North Carolina, United States Family Dollar Full time

    Customer Service Representative Role at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Providing personalized assistance to customers in selecting merchandiseCompleting cash register transactions with accuracy and efficiencyAnswering questions and...

  • Customer Service Representative

    4 weeks ago

    Burlington, North Carolina, United States Charter Senior Living Full time

    We are seeking a talented Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide excellent customer service through phone, email, and in-person interactions.Process...

  • Customer Service Representative

    4 weeks ago

    Burlington, Vermont, United States Manpower Group Inc. Full time

    Are you a customer service enthusiast looking to take your skills to the next level? Do you have a passion for delivering exceptional service and building strong relationships with customers? We're seeking a highly motivated and organized Customer Service Associate to join our team at a leading e-commerce company in Burlington, MA.About the Role:Interact...