Customer Account Manager

2 weeks ago

Simi Valley, United States Volt Workforce Solution Full time
Job DescriptionJob DescriptionCome create your career with Volt

Volt is hiring a Customer Account Manager to join our client’s busy team in Simi Valley, CA. 

Key Responsibilities:

  • Track and report on revenue and forecasts, interfacing with business development and major customer accounts.
  • Present weekly revenue updates and biweekly customer status reports.
  • Coordinate business planning and forecast inputs, including fiscal year updates and long-term plans.
  • Serve as the main contact for customer forecast submissions and ensure compliance with agreements.
  • Align order submissions with forecasts and collaborate with Operations on purchasing and production plans.
  • Investigate forecast variances and communicate with customers about contributing factors.
  • Adhere to pricing guidelines and initiate reviews before pricing arrangements expire.
  • Ensure contract compliance regarding pricing, terms, and royalty reporting.
  • Coordinate with internal and foreign teams as needed.
  • Maintain customer account status and work with Finance on payment arrangements and shipment releases.
  • Build strong, professional relationships with key customer stakeholders.
  • Collaborate with internal teams to address customer concerns promptly.
  • Prepare reports on customer sales, pricing, and royalty history.
  • Track key account metrics and assist with challenging customer requests.
  • Handle special projects and escalations.
Qualifications:

  • BA/BS in Business Administration, Sales, or a related field, plus 5+ years of relevant experience.
  • Strong knowledge of customer management principles.
  • Excellent attention to detail and listening skills.
  • Strong presentation and communication abilities.
  • High stress tolerance and professionalism.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Hours: Full Time Position (On-site)

Yearly Salary:  $70,000-$75,000

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com.  Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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