Customer Service Representative

3 weeks ago


Stow, United States Robert Half Full time
Job DescriptionJob DescriptionWe are looking for a Customer Service Representative to join our team. This role is centered around delivering exceptional customer service at various events across the country. As a Customer Service Representative, you will play a vital role in representing our brand and interacting with customers, offering them a memorable experience. This opportunity offers a short term contract employment.

Responsibilities:

• Be the initial point of contact for customers in the front lobby during various events
• Efficiently and professionally distribute product samples to customers
• Maintain a neat appearance by adhering to the dress code which includes wearing a provided apron over a white polo or button-down shirt, black pants, and comfortable gym shoes
• Use your customer service skills to engage with customers in a friendly and outgoing manner
• Have the ability to stand for the duration of the shift to meet customer service needs
• Address customer inquiries and issues, providing timely and effective resolutions
• Monitor customer accounts and take appropriate actions as needed
• Use Microsoft Word to keep accurate records of customer interactions
• Aim for customer satisfaction by providing exceptional customer support
• Process customer applications with attention to detail and accuracy• Proven experience in Call Center Customer Service
• Demonstrable skills in Customer Service, both in-person and over the phone
• Proficiency in Microsoft Word
• Track record of creating exceptional Customer Experiences
• Proven ability to drive Customer Satisfaction
• Experience providing robust Customer Support

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