Transportation Scheduling Supervisor

PACE of Southwest Michigan is excited to announce an opening for a Transportation Scheduling Supervisor. This is a fantastic opportunity for a dynamic leader who will oversee the scheduling and transportation coordinators while managing PACE's scheduling operations. You will play a crucial role in coordinating participant transportation and external appointments. Collaborating closely with contracted transportation providers, external medical professionals, and the PACE clinic, you will ensure that all participant needs are met effectively. If you are passionate about leading a team and excel at detail-oriented work, we want to hear from you

This is a full-time, on-site role, with a typical schedule of working Monday through Friday, 8:00 AM to 4:30 PM. Join us in making a difference

Who is PACE of Southwest Michigan?

PACE (Program for All-Inclusive Care for the Elderly) of Southwest Michigan is a 501(c)(3) organization that seeks to uniquely bridge the health and social supports required to help preserve the independence and dignity of our participants. We provide the necessary medical treatment, support, and social interaction to enable our participants to remain in their own homes for as long as possible. The care team consists of physicians, nurses, pharmacists, social workers, therapists, and transportation staff who collaborate daily to ensure comprehensive care.

PACE was born via a partnership formed by 3 local non-profit organizations; Spectrum Health Lakeland (now Corewell), Region IV Area Agency on Aging, and Caring Circle. Since PACE's inception, the organization has expanded its team to over 90 professionals and currently serves over 250 participants and their families within Berrien, Cass, and Van Buren Counties. The unique PACE model of care is centered around the belief that it is better for the well-being of seniors with chronic care needs to be served in their homes and their community whenever possible.

Why join PACE of Southwest Michigan?

In addition to our mission-driven culture and commitment to serving the participants within our community, we also provide:

· Paid time off and a flexible work schedule

· (8) Paid Holidays (New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).

· Medical, dental, and vision insurance.

· Employer-provided life, short-term disability, and long-term disability insurance.

· 403b retirement plan with up to a 5% match.

· Education and training reimbursement.

· Voluntary life insurance.

· Aflac, supplemental insurance.

· Employee Assistance Program (EAP).

· $30/per month phone stipend.

Education: Associate's degree required. Bachelor's degree preferred
Experience: Two (2) years of supervisory experience required. A minimum of two (2) years of dispatch and/or scheduling experience required.

Number/Type of Employees Supervised: Scheduling and Transportation Coordinators

Licensure, Registry, or Certification Required: Valid MI Driver's License and safe driving record

Special Training: Only acts within scope of practice. Meet a standardized set of orientation and/or individual competencies for the specific position description established by PACE of Southwest Michigan and approved by CMS before working independently.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

Specific Requirements and Considerations: May be subject to exposure and handling of infectious waste, diseases, conditions, or hazardous chemicals, etc., including potential exposure to TB, AIDS, and/or Hepatitis B.

Ages of Patients Rendered Care: Adult, Geriatric

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Key Responsibilities

· Supervise, lead, and develop the transportation and scheduling staff. Engage in performance discussions and foster an environment conducive to growth and discovery. Manage team scheduling, approve timecards, and complete other personnel tasks.

· Implement and maintain compliance with PACE scheduling and transportation standards.

· Manage the customer service process as the liaison between internal staff, contracted providers, and the community.

· Serve as a liaison between transportation and clinic staff regarding appointments and communication with family members and caregivers.

· Proactively identify and resolve issues related to scheduling and transportation.

· Analyze trends and suggest improvements to the PACE scheduling and transportation processes.

· Review and verify all bills for services provided by outside contractors.

· Ensure all attendance and transportation records are maintained in accordance with policy.

· Track and maintain all transportation and scheduling metrics.

· Review incident reports for any transportation-related issues or concerns, following up with the contracted provider and any other necessary parties.

· Document and follow up on driver reports or changes in participants' conditions.

· Actively participate in the Quality Improvement Process (QIP).

· Serve as a member of the Interdisciplinary Team (IDT) and report on relevant scheduling items, such as appointment schedules.

· Be proficient and knowledgeable about the transportation scheduling system and reporting.

· Demonstrate problem-solving skills and flexibility in working with the PACE team to coordinate urgent scheduling and transportation needs.

· Abides by all established PACE of Southwest Michigan policies, rules, and regulations, as well as federal and state regulations that govern the operations of the PACE organization.

· All other duties as assigned within job scope.

Skills and Knowledge

· High level of autonomy and sound decision-making skills

· Strong focus on problem resolution

· Excellent attention to detail and organizational skills

· Superior verbal and written communication skills

· Ability to work a flexible work schedule

· Thrives in a team setting and can also work independently

· Strong computer skills including navigation, typing, and ability to resolve minor technical issues

· Proficient in Microsoft Office Suites including Word and Excel

· Exceptional interpersonal and negotiation skills

Every effort has been made to identify the essential functions of this position. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and use hands and fingers and handle or feel objects, tools, or controls. The employee is occasionally required to stand and walk. The employee must be able to travel in all kinds of weather.

While performing the duties of this job, the employee could be required to occasionally move up to 50 pounds and perform the physical demands expected while providing medical care for an elderly population. Specific vision abilities required by this job include close vision, distance vision, and the ability to focus.

Please be aware that we require employees to pass a background check and drug screen. PACE of Southwest Michigan is a non-smoking facility.

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