Paychex Agency Specialist I

2 days ago


Phoenix, United States Robert Half Full time
Job DescriptionJob Description

We are offering a short term contract employment opportunity in the payroll services industry, for the role of a Paychex Agency Specialist I (Tier II) located in Phoenix, AZ. The role involves providing customer service and support to both internal and external clients, with a focus on maintaining accurate and efficient client accounts within insurance billing.


Responsibilities:


• Manage and maintain positive and detail oriented relationships with insurance carriers and all internal and external partners

• Respond to inbound calls and place outbound calls as required by the business unit

• Ensure accurate and timely processing of all documentation related to the setup and maintenance of client accounts

• Utilize multiple computer software applications in conjunction with carrier and bureau websites and internal systems to respond to all client inquiries

• Perform data input tasks, demonstrating strong prioritization and organizational skills

• Maintain accurate records of all internal and external communications

• Research and resolve product and service issues from the field and clients

• Ensure the accuracy and integrity of clients' financial and insurance transactions

• Participate in product-related projects and training sessions as required

• Ensure compliance with all applicable state and federal insurance agencies as well as our insurance partners

• Proficient in Customer Service, able to provide excellent service to all clients

• Strong Communication skills, both verbal and written

• Ability to maintain accurate Documentation

• Experience in Answering Inbound Calls and resolving customer queries

• Knowledgeable in Insurance and Billing procedures

• Proficient in Research Analysis, able to gather and interpret data effectively

• Strong Prioritization skills, able to manage multiple tasks simultaneously

• Understanding of rules to Ensure Compliance with company policies and regulations

• Knowledge of Health Insurance policies and procedures is a plus

• Familiarity with HRIS System and its functionalities is a plus

• Proficient in Problem Resolution, able to identify and resolve issues effectively

• Knowledge of A Plus software for business operations is preferred

• Experience dealing with Insurance Carriers and understanding their requirements

• Experience in Cobra Administration and its processes is a plus

• Proficient in Data Input, ensuring accuracy and efficiency




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