Paychex Agency Specialist I
2 days ago
We are offering a short term contract employment opportunity in the payroll services industry, for the role of a Paychex Agency Specialist I (Tier II) located in Phoenix, AZ. The role involves providing customer service and support to both internal and external clients, with a focus on maintaining accurate and efficient client accounts within insurance billing.
Responsibilities:
• Manage and maintain positive and detail oriented relationships with insurance carriers and all internal and external partners
• Respond to inbound calls and place outbound calls as required by the business unit
• Ensure accurate and timely processing of all documentation related to the setup and maintenance of client accounts
• Utilize multiple computer software applications in conjunction with carrier and bureau websites and internal systems to respond to all client inquiries
• Perform data input tasks, demonstrating strong prioritization and organizational skills
• Maintain accurate records of all internal and external communications
• Research and resolve product and service issues from the field and clients
• Ensure the accuracy and integrity of clients' financial and insurance transactions
• Participate in product-related projects and training sessions as required
• Ensure compliance with all applicable state and federal insurance agencies as well as our insurance partners
• Proficient in Customer Service, able to provide excellent service to all clients
• Strong Communication skills, both verbal and written
• Ability to maintain accurate Documentation
• Experience in Answering Inbound Calls and resolving customer queries
• Knowledgeable in Insurance and Billing procedures
• Proficient in Research Analysis, able to gather and interpret data effectively
• Strong Prioritization skills, able to manage multiple tasks simultaneously
• Understanding of rules to Ensure Compliance with company policies and regulations
• Knowledge of Health Insurance policies and procedures is a plus
• Familiarity with HRIS System and its functionalities is a plus
• Proficient in Problem Resolution, able to identify and resolve issues effectively
• Knowledge of A Plus software for business operations is preferred
• Experience dealing with Insurance Carriers and understanding their requirements
• Experience in Cobra Administration and its processes is a plus
• Proficient in Data Input, ensuring accuracy and efficiency
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