Customer Service/Order Entry Representative

4 weeks ago

Santa Paula, United States TEKsystems Full time
Job DescriptionJob Description

Description:

We are looking for a customer service representative for our fast paced office during 8am to 5pm Mon through Fri to take on a collection of tasks. This is for someone who has an attention to detail, who is great at multi tasking, able to adapt to ever changing priorities and deadlines, a self starter who is also able to work in a team, has great people skills to assist customers as well as coworkers. The successful candidate will be computer literate, as well as have experience with phones, billing, and email. Training is provided for using our proprietary computer program for generating data reports and invoices along with training for using third party billing platforms.

While this position falls under the category of Customer Service Representative. In many ways this is different from the usual Customer Service position as we are a company that is anything but typical. We are a certified environmental analytical laboratory whose client base, in this specific department, includes those all the way from private citizens to government and military agencies. Most of their work is regulator driven and it is their regulators who define the specific time frames in which their work must be done with results reported back to them. Failure to comply with the specifics of their required testing and deadlines can cause them to be fined and/or shut down completely. It is vital that we as the laboratory help our clients meet the requirements placed upon them so there is a sense of urgency behind what we do. This part of our company has much to do with environmental and drinking water safety.

That being said we use an internal Laboratory Information Management System (LIMS)that was designed not only for our industry but specifically for us alone. A candidate cannot come to work here already knowing how to use our system. We provide on the job training with shadowing and then hands on tasks. Therefore we are looking for someone with a strong sense of professionalism who is adept and comfortable with note taking as there is much information to learn. There is a language to our industry that will be learned as well as understanding the regulator requirements and our own internal requirements. This is a fast paced office so a good candidate must comfortable multi tasking and is highly adaptable to ever changing priorities. When at work it is important that their main focus is on work and the tasks at hand. It is important they have great communication skills with customers, co workers and superiors. They must be growth minded and eager to learn new things. We need someone who embraces productivity and efficiency, who is open to constructive criticism in an effort to grow and better understand the job. It is important they care about the quality of their output with an honest and responsible work ethic. In other words a candidate with an innate core value of a great sense of integrity for their work.

As an FYI we also have an Agricultural Division that helps growers and producers. They can be backyard hobbyists or farmers, vineyards, etc in which our aim is to help maintain healthy optimum crops by analyzing soils, plant tissues and irrigation water. We also do some regulated food safety testing.

About us: Serving agricultural and environmental clients providing water, soil, and plant analyses throughout California since 1925. FGL has five (5) laboratories located in Santa Paula, Stockton, San Luis Obispo, Visalia, and Chico and is a financially stable company with a family-type working atmosphere. Many of our employees have been with us for 20-30 years.

Skills:

Data entry, Order entry, billing customer service, Inbound call, customer service

Top Skills Details:

Data entry,Order entry,billing customer service

Additional Skills & Qualifications:

Ability to multi-task, and ability to shift focus/ tasks as needed. As long as they have the customer service/ team player mindset, they are comfortable working on a computer, and have data entry skills, they should do well in the role

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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