Printer Technician
3 weeks ago
Desired Skills & Experience:
- 5+ years of printer support or troubleshooting experience
- 5+ years of experience providing technical support to clients, or high-level end users
- Strong knowledge of network management, software driver installations, IP Protocols, and basic network protocols (SNMP)
Plusses:
- Lexmark printer experience
- ServiceNow, D365, or Helix ticketing experience
- Experience with MADC tracking, inventory collection, end-user services
- Bachelor’s Degree in Business, Management or related fields
- Advanced Microsoft Excel Skills
- Experience managing multiple projects
Day to Day:
Insight Global is looking for a Site Operations Specialist for a long-term contract opportunity that sits 100% onsite in New York, NY. The Site Operations Specialist will be responsible for working onsite and providing in-person printer/network support to clients daily. They will serve at the primary point of contact onsite for the customer and work closely with internal operations and project teams during implementation/deployment of new print technology. The ideal candidate will have experience managing multiple projects, meeting deadlines, providing technological solutions to ensure customer satisfaction. The role involves providing exceptional service and support for VIP devices at customer headquarters. The individual collaborates with the customer helpdesk to offer printer support, addressing high-priority and critical printer tickets at level 2. They manage the customer's ticket system, monitor the ticket queue, and directly contact end users to troubleshoot printer issues. Additionally, they work closely with tech support center to diagnose printer problems and initiate service requests, ensuring devices are operational as quickly as possible. The role includes providing comprehensive printer solution support for all printers, updating printer tickets in coordination with the helpdesk manager, and assisting with training activities for the customer population. The individual is committed to delivering outstanding support by meeting customer needs in a courteous and timely manner. This is a long-term contract opportunity that will likely get extended but could potentially convert permanent after the first 12 months.
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Printer Technician
2 months ago
New York, United States Insight Global Full timeDesired Skills & Experience:5+ years of printer support or troubleshooting experience5+ years of experience providing technical support to clients, or high-level end usersStrong knowledge of network management, software driver installations, IP Protocols, and basic network protocols (SNMP)Plusses:Lexmark printer experienceServiceNow, D365, or Helix ticketing...
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Printer Technician
2 months ago
new york city, United States Insight Global Full timeDesired Skills & Experience:5+ years of printer support or troubleshooting experience5+ years of experience providing technical support to clients, or high-level end usersStrong knowledge of network management, software driver installations, IP Protocols, and basic network protocols (SNMP)Plusses:Lexmark printer experienceServiceNow, D365, or Helix ticketing...
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Printer Technician
2 months ago
new york city, United States Insight Global Full timeDesired Skills & Experience:5+ years of printer support or troubleshooting experience5+ years of experience providing technical support to clients, or high-level end usersStrong knowledge of network management, software driver installations, IP Protocols, and basic network protocols (SNMP)Plusses:Lexmark printer experienceServiceNow, D365, or Helix ticketing...
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Printer Technician
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