Customer Experience Pharmacy Technician

2 weeks ago

Madison, United States Actalent Full time
Job DescriptionJob DescriptionCustomer Experience Pharmacy Technician

Job Description

The Customer Experience Technician is responsible for providing a superior customer experience to customers and a supportive environment for the best patient care. In addition, the CXC Technician will be responsible for handling high volume phone calls and data order entry. The CXC Technician will support the Pharmacy Solutions management in carrying out the mission of the company.

Responsibilities
  • Demonstrate a working knowledge of all pharmacy rules and regulations.
  • Interpret faxes, escripts, verbal, and written prescription orders.
  • Input all information into LifeFile System.
  • Charge credit cards for orders.
  • Answer patient phone calls and provide excellent customer service.
  • Process refill requests from patients and doctors’ offices.
  • Call patients about new prescriptions and IVR requests.
  • Call doctors for refill requests.
  • Maintain compliance with Company and HIPAA patient confidentiality requirements.
  • Follow all policies and procedures set forth by Company.
  • Perform other duties as assigned.
Qualification Requirements
  • 1 year of pharmacy experience.
  • Strong customer service skills - Must be able to handle stressful calls with upset customers
  • Data entry skills - Must be able to quickly learn pharmacy software system
  • Basic math skills.
Work Environment

The work schedule is Monday through Friday, from 9:30 a.m. to 6 p.m. You will have your own workspace including a desk, ensuring a comfortable and productive work environment. The dress code is business casual, and jeans are acceptable. No holidays or weekends. On a typical day you will field 30-60 calls and the other time will be spent working within the pharmacy software system updating prescriptions and orders, etc.

Pay and Benefits

The pay range for this position is $19.50 - $22.00/hr.

401K, Health, Dental, Vision

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position will be accepting applications until Dec 1, 2024.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent
  • Maintaining an inclusive environment through persistent self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

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