Call Center Representative

6 days ago


Cincinnati, United States Insight Global Full time
Job DescriptionJob Description

Insight Global is looking for Call Center Representatives in the Cincinatti, OH area Below is more information about what we are looking for in a candidate and what the daily responsibilities of the role require:

Desired Skills and Experiences:

  • 1+ years of experience working in a professional office setting and/or customer service
  • Extremely reliable and clear communication skills
  • Comfortable being seated the majority of the day taking calls

Plusses:

  • Call center experience

Day to Day:

A large banking client is seeking Call Center Representatives to join their team in the Cincinnati, OH. These employees will be joining their Client First Center team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. These employees are to represent well by presenting a positive, professional image while meeting or exceeding customer expectations. There will be no outbound calls, but there's a service to sales model that will be slowly implemented and it's a great opportunity to promote the best services/products to the clients when they call into the center.

Essential Functions/Responsibilities:

- Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat

- Recognize sales opportunities and refer clients to sales associates

- Remain current on products, services, policies, and procedures

- Resolve customer inquiries or issues with respect to any loan product offered by the banking client

- Resolve customer issues through account research and utilization of support materials and resources

- Perform customer account transaction and maintenance activities accurately

- Strive for first contact resolution of customer inquiries, transactions, and problem resolution

- Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

***Compensation: up to 18/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



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