Customer Care Representative

5 days ago

Irvine, United States Volt Workforce Solution Full time
Job DescriptionJob DescriptionApply for tomorrow’s opportunity today, with Volt

 

Volt is immediately hiring for a Customer Care Representative in Irvine, CA

Pay Rate: 19-21/ Hour 

Company Provides lunch every Monday 

As a Customer Care Representative you will be: 

  • Customer Service Phone Support (75%-90% of the day)
  • Answer phone calls as they come in to register units, answer basic questions, provide warranty details and redirect calls as needed
  • Create confirmation documentation of registered units for customers upon request
  • Explain warranty information and guidelines to customers and Contractors
  • Research SAP to determine if caller has already been paid or is still eligible for labor payments
  • Assist customers by directing them to the Navien website to find Contractors and Distributors for their needs
  • Denials and Difficult Conversations
  • Explain to upset and irate customers why their labor claim is being denied in a calm manner. Explanations may also need to be typed up.
  • Voicemails
  • Check voicemails twice per day and return calls as needed
  • Warranty Cards
  • Gather mailed-in registration cards and enter the data into CIC daily
This is a Full-time opportunity 

The ideal candidate will have:

  • 2-3 years of experience working in a customer service. Call center experience is a plus.
  • Excellent written and verbal communication skills
  • Typing skills of 45 WPM along with strong 10 key abilities
  • Strong prioritization and time management skills
  • Ability to work independently with a minimum amount of oversight
 

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. 

Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. 

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). 

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. ?Please indicate the specifics of the assistance needed. 

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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