SERVER - CASINO SERVICE - OC

2 months ago

Hollywood, United States HardRock Seminole Full time
Job DescriptionJob Description

Overview

Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Our Commitment to Service:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.


Responsibilities

The Beverage Server will serve both alcoholic and non-alcoholic beverages to guests throughout the property ensuring a positive guest experience.

Essential Job Functions

May include but are not limited to:

  • Take guest orders, serves drinks and collects monies in a courteous and efficient manner. Adhere to cash handling procedures.
  • Ensure guest satisfaction in assigned areas and other areas if necessary.
  • Adhere to state liquor laws and TIPS training guidelines.
  • Keep bar and service area clean, sanitary and organized at all times.
  • Adhere to beverage control procedures.
  • Adhere to all regulatory, departmental and company policies and procedures
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
  • Promote positive guest and team member relations
  • Adhere to property's Beverage Icon standards and expectations. Beverage Icon is a notification system for guests requesting beverage service.

Qualifications

  • High school diploma or general education degree (GED) is required as well as certificate in Mixology.
  • I.P.S. certification and Sanitation certification is preferred.
  • Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position responsibilities.
  • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
  • Must present an image of excitement, enthusiasm and outgoing personality, while being able to project a professional demeanor.
  • Ability to work flexible schedules, including nights, weekends and holidays is required.

Uniform Standards:

  • Ability to properly wear the alluring uniform of a Cocktail Server which is available in Ladies Sizes 00 though 8.

Work Environment:

  • May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

  • Credit Check

  • Criminal Background Check

  • Drug Screen

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