Patient Care Concierge

At ClareMedica, exceptional is the standard.Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the ClareMedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives.
That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At ClareMedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.Opportunity awaits – welcome to ClareMedica.
ESSENTIAL FUNCTIONSThe primary responsibility of the Medical Assistant is to provide ancillary clinical support to the clinic providers to ensure patient care is delivered in an effective and efficient manner. This is accomplished by working collaboratively with the primary care provider (PCP), teamwork among the other medical assistants in the clinic, and effective and consistent communication. The medical assistant provides compassionate, competent care and is a patient advocate for quality. Compliance with legal regulations (OSHA, HIPAA, Universal Precautions, etc.) and company policies and procedures is a daily function. Preparing the patient for the examination includes but is not limited to taking vital signs, history, drawing blood per PCP orders, authorizing prescription refills, managing inventory of medical supplies and equipment, keeping the clinical areas of the office clean and safe for patients, and provides health education for patients under the provider's direction.
DUTIES AND RESPONSIBILITIES

• Measures and records patient vital signs; records patient interview and medical history.
• Responsible for: assisting providers with patient examinations, therapeutic measures, and procedures.
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
• Monitor and record physiological measurements.
• Provide treatment to patients per protocols.
• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.
• Responsible for performing tasks that are within the scope of his/her educational preparation, knowledge, and permitted by the policies and procedures of Supplemental Health Care, and other local, state, and federal guidelines; and the policies of the facility requesting the services.
• Responsible for requesting and coordinating radiographic and/or laboratory studies per treatment protocols or as directed by the health care provider.
• Order, prepare and generate appropriate medical records.
• Receive, screen and coordinate telephone calls from patients and healthcare providers.
• Responsible for having a broad understanding of the services provided by ClareMedica Health Group.
• Communicate information clearly to patients, family, and staff.
• Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients.
• Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
• Handling, dividing, attaching, and finalizing all fax-related tasks.
• Performs other duties as assigned and modified at manager's discretion.

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities.

QUALIFICATIONS/REQUIREMENTS

• High school diploma or equivalent education (GED) required.
• Graduate of an approved training class for Medical Assistants preferred.
• A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician or similar in a hospital, medical clinic or comparable environment OR documented clinical rotation training can be substituted for work experience.
• Maintenance of current Cardiopulmonary Resuscitation (CPR) for Health Care workers or Basic Cardiac Life Support (BCLS) certification preferred.
• Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information.
• Complies with Infection Control, Standard Precautions and OSHA standards for the healthcare professional.
• Experience working with geriatric patients is a plus.
• Exceptional oral and written communication skills, time management skills and organizational skills.

· Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.

• Mindset focused on resolving problems for patients and achieving team goals.
• Knowledge of medical products, terminology, services, standards, policies, and procedures.
• Ability to act calmly in busy or stressful situations.

· Demonstrated strong listening skills.

• Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. Must be able to type at least 40 WPM.
• Skilled in basic phone and computer operation.
• Ability to work effectively within role independently and with other team members.
• Ability to organize and complete work in a timely manner.

· Detail-oriented to ensure accuracy of reports and data.

· Proficiency with the ability to problem solve, multitask, and carry out instructions.

· Ability to read, write and effectively communicate in English. Bilingual is a plus.

• HIPAA and AHCA experience preferred.
• Healthcare experience preferred.
• EMR system experience preferred.

WORKING CONDITIONS

General office working conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust

your focus. Manual dexterity is required to use desktop computers and peripherals.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

TRAVEL

Travel is primarily local during the business day.

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