Collection Representative

4 days ago


Chattanooga, United States Insight Global Full time
Job DescriptionJob Description

Position: Credit & Collections Representative

Location : Downtown Chattanooga, TN

Duration: 12-month contract (Potential to extend or be brought on full-time)

Pay Rate: $18-20/Hour

Reports to: Manager of Credit & Collections - Sr. Manager of Customer Relations

Interview process: One and Done

 

Desired Skills:

  • Customer Service Experience
  • High School Diploma
  • Ability to work Technical Systems

Preferred Skills:

  • Prior Credit & Collections Experience
  • enQuesta, Omnia, or DebtMaster
  • Microsoft Office Experience
  • Fair Debt collection Practice Act knowledge

Day to day:

Insight Global’s client is seeking Credit & Collections Representatives to join their team on a temporary basis, with the potential for full-time employment. This trainee role is designed to develop the skills necessary to become a proficient Credit Specialist. The role involves handling both inbound and outbound calls to assist customers in resolving delinquent accounts, calculating bill security deposits, making payment arrangements, answering credit-related inquiries, and processing payments efficiently. Operating in a metrics-driven environment, the position requires strong customer service skills, the ability to handle difficult conversations with empathy and confidence, and a focus on accuracy and quality. Excellent communication and negotiation skills are essential for success in this role.



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