Call Center Specialist

3 weeks ago


Little Rock, United States Robert Half Full time
Job DescriptionJob DescriptionWe are seeking a Call Center Specialist to join our team in the financial services sector, located in Little Rock, Arkansas. In this role, you will be the initial point of contact for our customers, addressing their inquiries, providing solutions, and delivering an exceptional service experience.

Responsibilities

• Respond to customer inquiries, concerns, and requests, ensuring accurate and prompt responses.
• Handle a high volume of incoming calls, providing detail oriented and empathetic customer service.
• Manage a range of banking-related queries, including account transactions, product information, and account maintenance.
• Carry out customer requests accurately, such as updating account details, changing addresses, and replacing cards.
• Identify opportunities to suggest banking products and services that meet customer needs and enhance their experience.
• Utilize multiple computer applications simultaneously to retrieve customer information, input data, and process transactions.
• Work together with colleagues and other departments to escalate unresolved issues for further investigation and resolution.
• Adhere to all banking regulations and security protocols to protect customer information.
• Engage in ongoing training programs to stay informed on banking products, procedures, and industry trends.
• Maintain a high level of detail orientation in all interactions, ensuring a positive customer experience.• Must have prior experience in the Financial Services industry.
• Proficiency in handling Call Center operations is imperative.
• Expertise in answering multi-line phone system is a must.
• Strong customer service skills to cater to client queries and complaints.
• Excellent communication skills, both verbal and written, to ensure clear and effective interaction with clients.
• Ability to work under pressure and handle high call volumes.
• High level of patience and problem-solving skills to resolve customer issues.
• Proficiency in relevant computer applications and call center systems.
• Ability to multitask, prioritize, and manage time effectively.
• Strong interpersonal skills to maintain a cordial environment in the workplace.
• Must adhere to the company's policies, rules, and regulations.
• High school diploma or equivalent; higher degree from a business school will be a plus.
• Bilingual skills would be an added advantage.

  • Little Italy, United States BDP Call Center INC Full time

    About the RoleWe are looking for a skilled and experienced bilingual representative to join our call center team. As a Bilingual English Italian Customer Support Specialist, you will be responsible for communicating effectively with customers, resolving issues, and providing excellent support. This is an exciting opportunity to work in a dynamic environment...


  • Little Italy, United States BDP Call Center INC Full time

    Job DescriptionAs a BDP Call Center Bilingual Agent, you will play a critical role in delivering exceptional customer experiences to our clients.Key responsibilities include engaging clients in personable conversations about various products and their benefits, resolving issues in a timely and professional manner, and maintaining accurate records.We are...


  • Little Rock, Arkansas, United States Bank OZK Full time

    Job OverviewIn this exciting role as a Call Center Specialist-Wire Operations at Bank OZK, you will be responsible for processing outgoing wire transfers from client accounts and providing exceptional customer service. This is an excellent opportunity to utilize your communication skills and technical expertise to resolve customer inquiries and process...


  • North Little Rock, Arkansas, United States DOC Maintenance Inc Full time

    About the RoleWe are looking for a talented Phone Support Specialist to join our team at DOC Maintenance Inc. As a Call Center Specialist, you will be responsible for handling phone calls, entering service requests, and promoting a positive customer experience.The ideal candidate will have strong computer skills, including proficiency in Microsoft Office and...

  • Call Center Operator

    6 months ago


    Little Rock, United States University of Arkansas for Medical Sciences Full time

    Of Job Duties. Must be able to work a rotating schedule of days, nights, occasional midnights, weekends and Holidays - - - This position is considered Campus Critical staffing - - The Call Center Operator is responsible for answering and directing ca Operator, Call Center, Technology, Education, Skills


  • Little Rock, Arkansas, United States Bank OZK Full time

    Job Overview:We are seeking a skilled Call Center Professional to join our team at Bank OZK. As a Call Center Professional, you will play a critical role in delivering exceptional customer service and support to our valued customers.About the Role:In this role, you will be responsible for interacting with customers on behalf of the bank, providing...


  • Little Rock, United States Bank OZK Full time

    Job Purpose & Scope: Responsible for interacting with customers on behalf of the Bank and providing information about products and services, responding to customer complaints, and processing customer requests. Essential Job Functions: Manages large amounts of inbound and outbound calls in a timely manner. Greets customers on the telephone professionally...


  • Little Rock, United States Bank OZK Full time

    Job Purpose & Scope Responsible for processing outgoing wire transfers from client accounts and responding to customers on the Banks behalf. Provides information about products and services, responds to customer complaints, and processes customer requests. Essential Job Functions + Processes outgoing domestic and international wire transfers (in U. S....


  • Rock Hill, United States DOC Services, Inc. Full time

    For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another.Position SummaryAs a Call Center Specialist, you will...


  • Rock Hill, United States DOC Services, Inc. Full time

    For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another.Position SummaryAs a Call Center Specialist, you will...


  • Little Rock, United States MedEvolve Full time

    Job DetailsJob Location 1115 WEST 3RD ST - LITTLE ROCK, AR Position Type Full Time DescriptionJob Description: POSITION SUMMARY Under the supervision of the Vice President of Client Services, the Outbound Call Center Representative performs a wide variety of insurance billing duties in support of RCM services. As an integral part of our RCM team the position...


  • Little Italy, United States BDP Call Center INC Full time

    Job Title: Customer Service Representative - Italian Language Specialist">About BDP Call Center INCWe are a dynamic and growing company that values our employees as key members of our continued success. At BDP Call Center INC, we recognize the importance of ambition and reward it with opportunities for advancement.Our team is passionate about delivering...


  • Little Rock, Arkansas, United States Little Rock Marriott Full time

    The Little Rock Marriott presents an exceptional opportunity for a career-driven individual to join our hospitality team as a Front Desk Call Center Associate. Located in the heart of downtown Little Rock, our hotel offers a prime location, outstanding amenities, and unparalleled guest service.We are seeking a highly skilled and courteous professional to...


  • Rock Hill, South Carolina, United States Jackson Hewitt Full time

    **About the Job:**As a Contact Center Representative at Jackson Hewitt, your primary responsibility will be to interact with clients via phone calls and resolve their concerns in a timely and professional manner. You will also document customer records accurately and utilize software tools as needed.

  • Learning Specialist I

    2 months ago


    Little Rock, United States Bank OZK Full time

    Job Purpose & Scope Responsible for delivering, assessing, and enhancing training programs and workshops for employees at all organizational levels. Essential Job Functions Plans and leads interactive workshops conducted through face-to-face and online mediums, ensuring that training materials are adapted to the specific medium of delivery. Assists with...

  • Medical Specialist

    3 weeks ago


    Little Rock, Arkansas, United States Biomat USA, Inc. Full time

    About the JobWe are seeking a skilled Medical Specialist to join our team at one of our plasma donation centers. As a Medical Specialist, you will play a critical role in ensuring the health and well-being of donors by performing physical examinations, establishing medical history, and determining donor suitability.ResponsibilitiesPerform physical...


  • Little Rock, Arkansas, United States City of Little Rock, AR Full time

    About the City of Little Rock, ARAs a vital member of our dynamic team, you'll dive into a range of hands-on tasks, from keeping our streets clean to supporting infrastructure projects. We're looking for enthusiastic individuals who love a challenge, variety, and being at the heart of community progress.Job Summary:We are seeking a Housekeeping Specialist to...


  • Little Rock, Arkansas, United States Biomat USA, Inc. Full time

    Medical Specialist OpportunityWe are seeking a highly skilled and compassionate Medical Specialist to join our team at Grifols, a global healthcare company dedicated to improving the lives of millions. This role is perfect for individuals with a passion for delivering exceptional patient care and a desire to work in a fast-paced, dynamic environment.About...


  • North Little Rock, Arkansas, United States Piedmont Medical Center Full time

    Job SummaryThis is an exciting opportunity to join the team at Piedmont Medical Center as a Behavioral Health Nurse Specialist. As a key member of our healthcare staff, you will be responsible for providing direct clinical patient care and supervision of staff to ensure high-quality, safe, and appropriate nursing care.About the RoleThe successful candidate...


  • Little Rock, United States Rainwater Holt and Sexton Full time

    DescriptionRainwater, Holt & Sexton is accepting resumes for a Spanish Speaking/Bilingual Intake Specialist to join us at our personal injury law firm. Our team shares the common goal of providing clients with 5-star customer service and excellent legal representation.We are looking for leaders in our community who cultivate those around them, appreciate our...